Operations Officer London, England
Job description
The Kids Network is looking for the next process & people driven problem solver to join our growing team to transform the lives of little Londoner
About the role
The Kids Network are recruiting for an Operations Officer to help us provide effective operational support to our staff teams to ensure the charity runs smoothly and efficiently.
If you are driven by social purpose, want to work with a dynamic and growing charity and someone who wants to learn about the inner workings of a charity and get exposure to the most intimate details of the organisation, this role is perfect fit for you.
- Do you enjoy improving and maintaining systems?
- Do you find ticking things off your to do list a highly enjoyable task?
- Do you like working in a fast-paced environment?
- Would you describe yourself as a creative thinker and problem solver?
- Do you have an interest in employee wellbeing and have a people first approach?
Please read the attached JD for more information.
Please note to apply for this role you will need to send a CV AND Cover letter to Natalie at The Kids Network.
Key Responsibilities:
People Processes
- Undertake all admin related to recruitment, onboarding and offboarding staff members
- Coordinate internal team meetings and team training
- Help support team Inductions through delivering sessions on the platforms we use, and by creating training videos or guides as and when needed
- Inject fun into the team through organising team socials, birthday gifts, and work anniversaries
- Ensure the charities policies are followed and support the Head of Operations in the maintenance and filing of the orgs key policies
- Work closely with the Head of Operations to deliver the charities wellbeing strategy
- Monitor and track staff training throughout the year, ensuring all staff are participating in learning and development opportunities
- Support the Head of Operations in the creation and implementation of the charity’s employee cycle
- Help to embed TKN values in all people processes and co-create a people mission statement
- Support the implementation of TKN’s anti-oppression strategy and trauma informed approach
Internal Comms
- Be the first point of contact for incoming calls and emails for our two main email accounts, directing people in the right direction in a welcoming and professional manner
- Produce fun and engaging internal comms on a quarterly basis to align departments and shout out to our department and employee successes!
- Be the organisation’s Slack champion, maintaining all channels and thinking of fun and inventive way of sharing information between the team
- Create ‘how to’ training videos for staff and mentors to help develop inclusive ways of sharing guidance
- Give cross department support in creating and sending Mailchimp newsletters to supporters or mentors
- Promote and use TKN’s branding across the org, proofing external documents as and when needed
- Maintain the TKN Website to ensure all content is updated and correct
Information Management
- Execute strong data quality and input data meticulously into our CRM, Salesforce
- Support the Head of Operations In the development of a salesforce TKN operations manual for all staff to use
- Support the fundraising team by manage our fundraising platforms; just giving, enthuse and our ticket selling platform for events
- Support the information management of the organisation ensuring correct access restrictions and efficient document filing
- Maintain our HR platform, CharlieHR, ensuring all information on the system is up to date and correct
Finance support
- Assist with the smooth running of day-to-day accounts including, collating and filing Invoices, end of month coding and liaising with our external accounts as and when needed
- Follow the charities financial procedures document with carrying out any finance tasks
- Process volunteer expenses each month with diligence and accuracy in line with the Charities expense and safeguarding policies
Other
- Keep a stock take of IT equipment for the organisation and support set up for new staff members
- Manage our Internal ticketing system, supporting the team with IT needs by liaising with our external IT provider
- Lead on evolving needs for office management for the organisation, including meeting rooms, training space and co-working options
- Coordinate board meetings and sub committees
- Minute board meetings and subcommittees
- Lead on recruitment admin of new Trustees
Safeguarding commitment
The Kids Network is committed to safeguarding and promoting the welfare of children and expects all staff and volunteers to share this commitment. The successful applicant will be required to go through our safer recruitment processes, including an enhanced DBS check.
Equity commitment
The Kids Network values diversity and inclusion and we have worked to create an application process that is as accessible as possible, however we still recognise that there is maybe more we can do especially for applicants who are minoritised in society, have specific accessibility needs and/or experience discrimination.
If this is the case we are both happy and open to discussing better ways to support your candidacy and make this application process as equitable as possible for you.
We are a diverse organisation and welcome everyone but it is important to note that the intersections of your identity will not increase or affect the amount of labour you are asked to do. If you wish to draw on your own lived experiences that will be both encouraged and supported but it is not nor ever will be a prerequisite of this role.
You can find out more about our commitment to anti-oppression on our website.
Job Type: Full-time
Salary: £27,000.00-£28,000.00 per year
Benefits:
- Casual dress
- Company events
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Administration: 1 year (required)
Work Location: Hybrid remote in London
Application deadline: 14/02/2023
