Operations Officer London, England
Job description
Location: Flexible, travel to London office required once a week
The Operations Officer will sit within Frontline’s Programme Management Team (PMT). The Programme Management Team consists of several sub-teams, each of which holds different specialism(s)/expertise, but who all collectively work to ensure the smooth and efficient delivery of our national programmes.
The Operations Officer will primarily focus on the organisation and delivery of several high-quality events and projects, the largest of these being the Frontline programme’sReadiness for Direct Practice stage, which takes place over the summer and will consist of a 3-day residential with 500 participants, 2 national in-person teaching days, and 4 weeks of online teaching. Alongside this, you will also support the wider operational processes of the Frontline programme and Frontline’s Consultant Social Workerprogramme.
The successful candidate will ideally have experience of supporting complex projects and large-scale customer-facing events, and enjoy managing relationships, developing processes, multi-tasking, and problem solving. The role is a fantastic opportunity for someone looking to use and refine their skills in project delivery and events management to transform the lives of vulnerable children.
For residential dates where specialist support and event management is required, the Operations Officer will be expected to be in attendance. Please note therefore that some travel and overnight stays will be required between July-August. Time-in lieu will be fairly agreed during and around this period with the Operations Manager.
Some of the key responsibilities of the role include:
- Delivering the high-quality event management of the residential aspects of Frontline’s Readiness for Direct Practice stage
- Ensure participants receive a streamlined, positive experience prior to/during the Readiness for Direct Practice stage (i.e., timely communication of core elements, clear instructions and guidance regarding operations and venues, and participant copy for website etc.)
- Alongside the Operations Manager, to provide Frontline’s Curriculum and Delivery teams with high-quality project management support for high-risk operational and logistical aspects of the Frontline programme and CSW Learning and Development Training programmes.
- Supporting operational logistics of teaching days for both Frontline and CSW programme
A little bit about you
We’re looking for an experienced administrator who wants to utilise their skills to provide better outcomes for children and families. The team focuses on cultivating meaningful partnerships and so the role will suit someone who can manage their own work and balance projects (like running events) with day-to-day admin and customer service to our partners.
We have a fast-moving culture within the team and organisation, so we’re looking for someone who is who is well organised, details-focused and can use their initiative to do what works. You will have excellent communication skills, be able to build relationships with people and be willing to learn. There are lots of opportunities for growth and development in this role – and for the right candidate to make the role their own.
If you feel you have the skills to make a real impact and contribute to creating lasting social change for children and families, we would love to hear from you.
We have increased the diversity of Frontline’s workforce in the last 12 months, but we need to do more to have greater racialised minority representation in our senior roles. We know the value racialised minority voices bring and therefore, we are strongly encouraging applicants from these backgrounds to apply. We are also a disability confident employer and welcome applicants with disabilities.
We reserve the right to close this role ahead of the deadline once we reach a suitable number of applications, so please apply as soon as you can!
Job Types: Full-time, Permanent
Salary: £39,266.64 per year
Benefits:
- Additional leave
- Bereavement leave
- Casual dress
- Cycle to work scheme
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Flexitime
- Paid volunteer time
- Sabbatical
- Sick pay
- Work from home
Schedule:
- Flexitime
- Monday to Friday
Work Location: Hybrid remote in London
