This is an excellent opportunity for an enthusiastic, confident and proactive Operations & Marketing Coordinator to join our growing team to keep our business running smoothly.

The ideal candidate will have 6 - 12 months of customer service, support or admin experience and is looking to gain experience in a fast-paced digital marketing agency environment, working with well-known ecommerce brands such as New Era, Victoria Beckham and Daisy London.

Our buzzing 25-person agency will be perfect for someone who thrives working autonomously to problem solve and multi-task, enjoys doing both basic and complex tasks, whilst willing to roll up their sleeves to do whatever is needed in the business. The right person will become the person the business ‘can't live without.'

This is the role for you if:

• You're a real people person and just love to lend a hand wherever it's needed
• You thrive juggling multiple projects and are confident to work across a range of different tasks
• You love to problem solve and always try to find your own solutions
• You have a knack for technology and are able to troubleshoot issues for the team
• You have great attention to detail, are process driven and are very organised
• You are curious and a quick learner
• You enjoy working with numbers and spreadsheets

What will the role involve

• Working across all of our client teams to offer support on digital marketing tasks, big and small
• Working in a small team known as The Global Operations Team to support the global offices
• Assisting the finance team with invoicing, credit card reconciliations and end-of-month checks
• Speaking with clients to ensure invoices are paid in a timely manner
• Handling IT issues with computers & phones, access to our server or WIFI connectivity
• Purchasing business supplies to replenish or replace
• General business administration, such as dealing with banks, phone providers and other suppliers
• Coordinating “Reload Uni”, our training programme, including setting-up training workshops and monitoring training course completion
• Coordinating with caterers or venues and organizing company events, whether for external client meet-ups or internal team events
• Keeping the office running smoothly. This includes booking meeting rooms, ensuring the office remains tidy, and reporting issues to our building management team
• Learning foundational digital marketing skills such as SEO, Google and Meta Advertising, Content creation etc… by completing customer research, data entry and website reviews

Who we are looking for…

Typical skills and experience needed include:

• Microsoft Office skills – Outlook, Word (Style formatting, template protection), Excel (conditional formatting, formula use), Powerpoint
• Strong computer and IT skills to help with PC hardware and software set-up and liaise with suppliers
• Down to earth, team player - someone who is happy to do whatever is needed, be that taking a laptop to a repair shop or reviewing 50 ecommerce sites as part of a research project
• A passion for providing outstanding customer service and going above and beyond for people no matter the task
• Ability to easily pick up new digital marketing or ecommerce tools & platforms to assist with small client tasks
• Solution-focused problem solver
• Excellent attention to detail
• Highly efficient in time management
• Exceptional written communication skills
• Strong verbal communication skills and confidence answering the phone
• Experience in bookkeeping or accounting is not essential but highly regarded

Why Reload?

A bit about us…

At Reload our purpose is to empower Reloaders to hit their own career firsts.

We've created a culture where people love where they work, and to put it simply, we're in business to create exceptional growth opportunities for Reloaders. We hope to give Reloaders opportunities they wouldn't get elsewhere, whether that is responsibilities, flexible working, travel opportunities, or learning and development.

Our work environment is built around inclusivity, mutual respect, and built on a foundation of ‘attitude creates ability' culture, which means we value the way you approach work, not just the skills you have. This means you'll be joining a team of Reloaders who are passionate about what they do, keen to collaborate, and will work hard to do their best for their clients, but also have fun along the way.

But don't just take our word for it; take a look at what Reloaders have to say… https://www.glassdoor.co.uk/Reviews/Reload-Digital-Reviews-E2426960.htm

Benefit & Perks…

We're excited to have created a genuinely great place to work every day, but also back this with a market-leading range of benefits & perks that include:

• Hybrid working with 60% of your time in the office based on a schedule that suits you
• Flexible working hours and ability to work remotely internationally
• A generous 25 days annual leave + your birthday off + 2 MIND mental health Days + 1 volunteering day + scaling additional leave from year 2 and more!
• Access to Reload Uni LMS platform with 100s training resource to improve your digital marketing and ecommerce skills
• As you progress, you'll unlock an annual professional development budget based on your seniority. Plus 5 PD days to take time out of work for learning & development
• Parental leave policy with up to 6 months at full pay
• Access to free mental health support and counselling
• Tech set-up including new iPhone & contract and a “home working tech kit”
• Summer Fridays! Early finishes in June, July & August to extend your weekend and enjoy exploring the exciting city of London
• 4% employer pension contribution and access to Penfold Pensions, the UK's leading private pension provider

Applying for the Role

To apply for a role at Reload, please send your CV and make sure to include a cover letter in your application. A successful cover letter will include clear and concise answers to these questions:

• What is it about this job which you're interested in?
• After looking at our company values, why do you think you would be a great addition to the team?
• Describe what good customer service is to you.
• Which projects or work experience which you were involved in are you most proud of and why?