Operations Manager - Serviced Accommodation London, England
Job description
Oasis Living is a tech-driven, property letting and management company. We use AI, automation and other smart tech solutions to speed up the property letting process, reducing void times, improving the viewings process and enabling a fast and efficient property management service.
Our Serviced Accommodation department is looking to add an Operations Manager to our energetic team.
We are looking for an Operations Manager to oversee the operational activities of our business and coordinate a range of administrative tasks as we expand our property portfolio.
- Daily coordination with maintenance team to ensure job completion
- Supervise housekeeping and guest communication in your shift and ensure smooth
running of business
- Be a problem solver to solve issues faced by guests staying in various flats
- Offering escalation support to the customer success team
- Ensuring properties are up to date on all utility supply requirements
- Strategise process improvements to ensure everyone completes their tasks on schedule
- Administrative responsibilities - inventory, housekeeping, preparing reports, raising and
reconciling invoices
- Liaise with property owners and their administrative teams to raise and solve issues
Your typical day:
1) Your job will involve regular visits to each property site on monthly basis – however you can use our office space in E14 (Canary Wharf) every now and then. You will be able to work from home
2) Sometimes you need to assist the guests who will stay here and help during check-in process
3) Do a variety of administrative tasks linked to properties - like meter readings, filling out council tax, gas bill, electricity bills, setting up accounts of internet provider, parking registration, book pest-control, copy keys if needed, book handyman/electrician and supervise when they are working.
5) We are a very technology based firm, and we need you to be good with your smartphone and various apps - you should be fully comfortable in sending emails to multiple people, writing clear English emails, messages, calling guests and various other people over phone and guiding them, talking with the government offices over phone, and various other such tasks.
Must Have:
-Property Management / Short-Let Management/ Hotel Admin Experience
-Excellent Customer Service Skills
We are a part of a growing business and you can expect a 10-20% pay rise after 1 year, and possibility of more senior managerial roles after 1 year completion
Job Types: Full-time, Permanent
Salary: £27,347.00-£30,562.00 per year
Benefits:
- Casual dress
- Company events
- Work from home
Schedule:
- Monday to Friday
- Weekend availability
Work Location: Hybrid remote in London, E14
