Operations Manager - EG Egham, England
Job description
OPERATIONS MANAGER
£45,000 per annum + Bonus
· Single healthcare cover
· A range on in company benefits listed below
The Place
Our Hotel, the most recent addition to our Hotels and already the Hotel has gained AA 5 Star status.
5 Stars, 56 bedrooms spread across the Hotel and adjoining and House and set in 50 acres of stunning gardens. For dining The our restaurant with 3 Rosettes, as well as the 2 Rosette Grill. A beautiful 14th century Barn is available for functions together with the 2 other lovely areas, and a range of other meeting and private dining rooms.
Our latest development is the creation of our Retreat facilities.
The Role – Operations Manager
This is a newly created role to support our General Manager following our achievement of 5AA Stars, and our wish to continue to develop this amazing hotel and its service standards.
Someone with passion for service, leadership and employee performance management experience will thrive with the freedom given to ‘make a difference’. While supported by the Manager you will be responsible for the management of all food and beverage areas and take responsibility of Front of House areas during the General Managers absence.
Your role will be varied calling on your F&B experience, managing a whole range of tasks and responsibilities;
Service delivery – ensuring the product & service continue to delight our guests and meet the requirements of our 5AA Star status and Mystery Guest standards. Not being afraid to ‘jump in’ and support the operation when needed.
Planning/Resourcing – ensuring the effective use of resources, staffing, stocks and effectively direct the departments to efficiently plan and deliver excellent service based on business levels in the hotel. Your ability to manage key Heads of Department will be key.
Operations – through effective management, supervision, guidance and control ensuring that the present and future operation is ready to deliver success on its objectives.
Systems – ensure all systems are operational (with the support of our Group IT Manager) and that all staff are trained and adhere to the operating standards of use.
Staffing and Performance Management – ensure that through selection, recruitment, training and coaching the very best standards of staff are maintained and developed. Making sure that each person within the team receives the guidance and feedback necessary to be successful and operate in a safe way meeting current company and legal requirements.
Revenue Management – Ensuring all in house opportunities for sales are taken and liaising with Group Sales, Marketing and Revenue Managers to ensure financial targets are met.
So if you have a proven record of top quality food and beverage management experience within a quality hotel and are seeking an Operations Manager/ DGM role we would be delighted to hear from you.
An amazing product, teams of dedicated permanent managers, heads of department and employees, await you to ensure your success.
Benefits
- 4 weeks holiday rising to 5 weeks with service
- 8 Bank holidays
- Free car parking
In addition you will benefit from a range of company benefits including:
Discounted hotel accommodation for yourself and your family at all hotels
Discounted hair treatments at our two Spas
Discount off all food & beverage at all hotels
Discount of individual treatments booked in our two Spas
Discount on retail products in our two Spas
Refer a friend staff recruitment scheme In additional you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday
Job Types: Full-time, Permanent
Salary: £45,000.00 per year
Benefits:
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Private medical insurance
- Sick pay
- Store discount
- Wellness programme
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Holidays
- Night shift
- Weekend availability
Work Location: One location
