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Job Description

Location: Northampton, NN5 5JW

Salary: Up to £60,000 per annum + benefits

Our brand new state of the art hospital in Northampton has been open since October 2022 and it is set up with everything our colleagues will need including; three theatres, a dental suite, an X-ray room, an ultrasound room, a treatment/Laboratory room, a large colleague area (with coffee machine and air fryer), a quiet room, four wards with CASCO heated kennels, a dog wash facility, 10 consulting rooms, bedrooms for OOH colleagues and an outside quiet grass area to sit and enjoy your breaks. We also have a dedicated pharmacy and front of house team.

We are striving to be as green as possible and so we use Humphrey ADE circuits throughout, we have our own Oxygen generator, we use low flow taps and will be getting an electric car charging point. We embrace technology and we have some paper free systems for in patients, operations list and client communication.

About the role

We are seeking an Operations Manager to manage and lead the day to day and medium-term operations of the Northampton hospital, ensuring continuity of; service delivery, people, budgets, and implementation of the business strategy.

This role will be based full time within the Northampton hospital.

You will be responsible for the overall operation of the hospital which has a c£4.5 M turnover and will also have key stakeholder responsibilities both internally and externally to the business.

As Operations Manager, you will have responsibility for;

• Leading, managing and developing the hospital management team
• Implementing, developing and driving the operational delivery of the five-year business strategy
• Resourcing of the hospital to deliver the required service delivery
• Ensuring compliance with all regulatory, health and safety requirements within the hospital
• Providing 24 hours on call cover for the practice
• Supporting the client service and clinical team to maximise service, capacity and profitability
• Developing and implementing policies and processes to ensure operational efficiency and service continuity
• Full P&L accountability, supporting delivery of all budgets
• Management of all procurement and equipment for the hospital
• Designing and implementing the sustainability strategy to support achievement of Green ‘Investors in Environment’ status

About you

We are looking for someone who has General Manager / Multi-Site experience, with a similar turnover, and you will have the necessary experience of People, Operations, P&L, H&S and Strategy.

You will have;

• Strong operational leadership capability, able to demonstrate previous delivery of operational excellence
• Excellent verbal and non-verbal communication skills
• Influencing and negotiating skills
• Strong organisational and time management skills
• Interpersonal skills
• Strong IT skills
• Previous experience working with budgets
• People management experience
• Ability to build credibility through a hands-on approach
• Adaptable to a new environment and industry
• Proactive Approach and a can-do attitude

Our diversity and inclusion vision is that everyone is welcome and feels part of our group. If you think you’re a good match to what we are looking for, and you share our belief that together ‘we’re better with pets’, we’d like to hear from you, whatever your background or circumstances.

About our purpose

Far more than a retailer, Pets at Home Group is the UK’s leading pet care specialist, fulfilling every possible pet and owner need, from food and accessories to grooming and vet services. Since 1991, we’ve been building a business around pets and their owners and we’ve set our sights on becoming the best pet care business in the world. Join us now and you can be part of that journey, developing your future as we develop ours. This is a place where you can take pride and passion in your work within an inspiring, professional team that’s focused on supporting pets and their owners to live happier lives together.

We’re driven by the wellbeing of pets and we make sure we look after our people too. We depend on your commitment and innovation, and reward it with competitive pay and comprehensive benefits. Together we’ll create the future of pet care.