operations manager Dunfermline, Scotland
Job description
Salary: £50 - £65k per annum dependant on experience and qualifications plus Veolia benefits
Location: Dunfermline/ Central Scotland
When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It’s why we’re looking for someone who’s just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.
We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.
What we can offer you;
- 25 days of annual leave
- Access to our company pension scheme
- Discounts on everything from groceries to well known retailers
- Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
- One paid days leave every year to volunteer and support your community
- Ongoing training and development opportunities, allowing you to reach your full potential
What you'll be doing;
- P&L responsibility for retail water business
- Supporting the Head of Department in budgeting and business planning
- Monthly accruals & forecasting
- All Business Development activities for retail water and contract renewals (prospecting, pricing, bidding, presenting)
- Development of bidding materials
- Contract management inc updating standard contract terms and conditions with Legal
- Preparation of regulatory responses and participation in industry forums
- Management of suppliers eg Billing system provider
- Management of interface with Market operators
- Management of Wholesalers - Scottish Water and c 20 England Water Companies
- Annual development of customer tariffs and rates
- Account Management of customers
- Management of retail billing, credit management and customer service activities including approval of c.£8m pa of invoices
- Performance monitoring and reporting
- Management and responding to external audits by regulators and market authorities
- Management of meter reading activities
- Compliance with all Health and Safety policies and procedures
- Compliance with all Veolia policies and procedures
- Management of customer service, account management and operations team
- Maintaining and developing retail processes
- Customer comms
What we're looking for;
- Experience of working within a utility provider or customer billing operations
- Experience of managing stakeholders or customers
- Good communication and people skills
- The ideal candidate will be educated to degree level
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If you don't meet all of our outlined requirements we’d still love for you to apply. If you feel that you'd be a great fit for this role and Veolia then we’d like to find out more about you.
What's next?
Apply today, so we can make a difference for generations to come.
We're proud to be listed in The Sunday Times Best Places to Work 2023, being named as a Top 10 Very Big Organisation and Highly Commended as a workplace for 55+.
This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia.
We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know.
Here at Veolia, we’re proud to be known as an equal opportunities employer. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. So no matter their age, gender, gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status, every applicant who meets the minimum requirements will be considered fully.
Job Type: Full-time
Salary: £50,000.00-£65,000.00 per year
Schedule:
- Monday to Friday
Work Location: In person
