operations manager Norwich, England
Job description
Sport and Commercial Services Division
Catering & Hospitality Department
Hospitality Operations Manager
REF: GG605
Salary on appointment will be £21,761 per annum with an annual increment up to £23,144 per annum.
Are you looking for the chance to help develop the UEA’s hospitality offering, from delivered morning coffee to working lunches to fine dining?
UEA Catering Services (https://www.uea.ac.uk/uea-life/campus-life/eat-and-drink) are seeking an enthusiastic and self-motivated Hospitality Operations Manager to take the lead of the Hospitality function within the University’s busy Catering Department.
You will coordinate the operation of all aspects of delivered hospitality, functions, conference catering and fine dining events, and will enjoy ensuring consistency in the setup, delivery and execution of the event / service.
You will be responsible for overseeing a dedicated team of regular staff and casual staff, ensuring that your team are motivated, trained and developed to meet the highest level of customer care and service.
Is this role for me?
You will be familiar with an ‘all hands-on deck’ style of catering or hospitality operation, with a strong enjoyment of team work and a fulfilling sense of achievement at the end of a busy day.
You’ll be good with day-to-day reactive management of operations, the team, stock management, and other elements of delivered catering, and will enjoy perfectly presenting deliveries and catered functions.
Outstanding customer service will be one of your strong points, and with this job, you’ll enjoy a number of (unusual for our trade) perks that come with employment at the UEA.
You will also have the chance to cover Duty Manager shifts, which involves the overseeing and daily management of 11 outlets consisting of a wide range of concepts from barista coffee shops to a street food style service restaurant.
Benefits include:
- 34 days annual leave inclusive of Bank Holidays and University Customary days over the Christmas and Easter periods
- No split shifts
- Working later hours on limited occasions
- Weekend shifts on a rota basis
- Family and Work-life balance policies including hybrid working and considerable maternity, paternity, shared parental leave and adoption leave.
- Generous pension scheme with life cover for dependents, plus incapacity cover.
- Health and Wellbeing: discounted access to sportspark facilities, relaxation rooms, 320 acres of rolling parkland, wellbeing walks, Wellbeing Ambassador network, medical centre, Occupational Health and a 24/7 Employee Assistance Programme.
- Campus Facilities: sportspark, library, nursery, supermarket, post office, bars and catering outlets.
- Exclusive shopping discounts to help cut the cost of household bills, childcare salary sacrifice scheme, Cycle to Work scheme and public transport discounts.
- Personal Development: unlimited access to LinkedIn Learning courses, specialist advice and training from our Organisational Development and Professional Learning Team.
If you meet all the essential requirements of the person specification, including having a love of working in hospitality and an abundance of quick-thinking, organisational skills, it would be great to hear from you.
To apply for this role please visit:
https://vacancies.uea.ac.uk/vacancies/138/hospitality-operations-manager-gg605.html
where you will be able to complete and submit an online application. Please note, CVs received directly from Indeed will not be considered, only applications made via the UEA website.
Closing date: 9 August 2023
The University holds an Athena Swan Silver Institutional Award in recognition of our advancement towards gender equality.
Job Types: Full-time, Permanent
Salary: £21,761.00-£23,144.00 per year
Benefits:
- Additional leave
- Company pension
- Discounted or free food
- Employee discount
- Free or subsidised travel
- Health & wellbeing programme
- On-site parking
- Sick pay
- Store discount
Schedule:
- Monday to Friday
- Weekend availability
Work Location: In person
Application deadline: 09/08/2023
Reference ID: GG605
