Leisure Operations Manager

In a borough with amongst the greatest public health challenges in the country, do you have what it takes to work with local communities, the council and partners to improve health outcomes and address health inequalities in Tower Hamlets?

We are offering an exciting opportunity to join our team to support the insourcing of our leisure centres which provides a unique opportunity to increase physical activity and wellbeing in the Borough.

The post is a senior position in the Leisure Management Team to ensure the successful delivery of operations at the various leisure Centre and other leisure related contracts, liaising and negotiating with suppliers and subcontractors to ensure that high performing, high quality services are developed and sustained, and that income is secured.

The role demands someone with vision, passion and inspirational leadership to build a high performing operation.

The post holder reports to the Head of Leisure Operations and will have specific responsibility for:

• Delivering excellent customer service and monitoring performance.
• To develop and line manage the leisure centre managers, including business planning, developing work plans and manage the effective utilisation and control of the financial, personnel and administrative resources within the leisure centres.
• To be highly customer focused.
• To conceive and review systems of operation, including performance indicators and evaluate outputs and outcomes against targets and objectives.
• To work with others on the development and delivery of sports and physical activity strategies that lead to increased participation.
• To work with other services within the council, and amongst our partners, on leisure, sports development and our health-related initiatives.
• To be responsible for the staff on site, with special emphasis on recruitment, training and development and appraisals.
• To ensure quality standards are met through the adherence to a quality management programme and customer experience.
• To ensure that appropriate health and safety management systems are in place and implemented across the leisure centres and associated activities.
• To provide as required data, reports and information as requested.
• Ensures that the leisure service is operated in line with the agreed operating model and business plan.
• To ensure that all compliance, relevant legislation and industry good practice and Council rules and procedures are adhered to.

• Drive site efficiency through continuous monitoring of basic training standards (i.e. Lifeguard, First Aid etc)
• Work closely with the Commercial Manager to ensure a seamless beneficiary journey and to provide an integrated service with optimum capacity and efficient use of resources.
• Lead and foster an open and transparent culture that supports and encourages people to speak up where they have concerns or to share ideas and suggestions on improving service, effectiveness or customer experience.

If you enjoy a challenge, can see the bigger picture and maintain an eye for detail, we would like to hear from you.

Additional Information

If you wish to discuss this post, please contact Simon Jones, Head of Leisure Operations ([email protected]) or Tom Alexander, Project Director Leisure Insourcing ([email protected])

“Tower Hamlets vision for our borough is that: people are aspirational, independent and have equal access to opportunities; we are a borough that our residents are proud of and love to live in; and we are a dynamic, outcomes-based council using digital innovation and partnership working to respond to the changing needs of our borough. We want people who aspire to our TOWER values: Together; Open; Willing; Excellent; Respect.

Tower Hamlets has a zero-tolerance approach to, and works to eradicate, all forms of discrimination on the basis of race, sex, disability, age, religion or belief, sexual orientation, gender reassignment, marital status, status as a civil partner, gender, gender identity, gender expression, pregnancy and maternity and looks to employ a diverse workforce representative of those groups. We recognise that people can also be disadvantaged by their social and economic circumstances, so we will work to eliminate discrimination and disadvantage caused by social class.

We welcome applicants interested in flexible working arrangements and also applicants who live in the borough.”

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