operations manager London, England
Job description
Do you consider yourself to be an A Player?
Can you support and develop a diverse team of people?
Are you passionate about growing a culture of excellence?
Do you have the strength to drive development, contract compliance, operational process and delivery within a professional Security solutions business?
TMS Protection Ltd are offering a fantastic opportunity for an experienced Operations Manager to join our team. The successful candidate will implement our Business Strategy, the development of our Operations Team and ensure we are delivering a business culture that exceeds our clients’ expectations.
You will work closely with the Managing Director to deliver the company vision of being the number one Security Company in the South East. The Operations Manager will have responsibility for ensuring our business operation is delivered effectively and efficiently, as well as managing our team of over 200 people across our Security and Cleaning sectors.
The successful candidate will be responsible for the entire Operations team across our Kent and London offices and ensuring our Brand Promise is continually delivered, ensuring our standards and ethics are implemented, managing clients and management of their Operations team. Therefore, we are seeking a highly motivated individual who is confident and experienced in an Operational environment, who is happy to proactively lead and implement a hands-on approach in a fast paced and ambitious business.
Key responsibilities will be:
· Provide direction, guidance, and leadership to operational staff
· Responsible for the overall delivery and management of operations
· Manage customer engagement. Proactively maintain regular engagement with customers in line with customer expectations
· Support the recruitment and development of a team of A players
· Identify and implement further opportunities for business growth, services, and process improvements.
· Ensure consistent achievement of operational staff.
· Support the development of company customer strategy
The Experience, Skills & Behaviours we need from our Operations Manager
· Strategic thinking and visionary in developing a network of talented people
· Enthusiasm and ability to motive a large team of operational staff
· Performance management, coaching and development skills
· Minimum 5 years’ experience in a Operations Manager role or similar
· Previous business development and strategic planning skills within a similar industry
· Previous experience managing client engagement and client expectation.
· Support the development and implementation of a rigorous appraisal process.
· Key Holding experience is desirable
· Demonstrable administration, organisation and planning skills
· Comprehensive Microsoft knowledge - Word/Excel/PowerPoint
What we will provide our Operations Manager
· A competitive salary
· 28 days paid holiday
· Company pension scheme
· Company phone and laptop
· Employee benefit scheme with Benenden Health
· Free onsite parking
· Access to employer supported training courses
· A safe and professional working environment
We are an ambitious and fast growing company full of passionate people who strive to deliver excellence in all areas of our business. We are seeking a Operations Manager to join our team who is seeking an opportunity to grow personally and professionally aligned with our own ambition.
Please note when applying for this position, we are a scale up business that can at times move at a fast pace and require the right candidate to work additional hours to mobilise new contracts. We need people on our journey with a "can do" attitude who are prepared to help all areas the business to succeed. This is an Operations role in the Security sector, it is not a 9-5 job!
Job Types: Full-time, Permanent
Salary: £30,000.00-£35,000.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Flexitime
- Free parking
- Health & wellbeing programme
- On-site parking
- Private medical insurance
- Sick pay
- Store discount
- Work from home
Schedule:
- Day shift
- Flexitime
- Night shift
- Overtime
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- London, E3 5LU: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Operations management: 2 years (required)
- People Management: 2 years (required)
Work Location: In person
About TMS Protection
Revenue: Unknown / Non-Applicable
Size: Unknown
Type: Company - Private
Website: www.tmsprotect.co.uk
