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Thebigword makes the world a smaller place by breaking down language barriers, supporting global trade and helping people access goods, commerce and services in their own languages. Founded in 1980, we provide the best translation, interpretation, localisation and language technology solutions – handling up to 50,000 worldwide assignments every day. We’re a truly global business. To us, a first-class service means meeting every client’s cost, quality and delivery expectations every time. We achieve this through our innovative language technology, elite team of skilled and professional staff who deliver every single time. At thebigword, everything we do is underpinned by our ELITE values and we strive to be the best we can be in all that we do:

Excellence: We commit to always doing our best, delivering excellent results consistently
Leadership: We have the courage to shape a better future
Innovation: We look at the problem from a different angle
Trustworthy: We always tell the truth
Empowerment: We empower our teams to make decisions

We currently have an exciting opportunity available for a talented Operations Manager - Translation to join our Netherlands team! The role will be predominantly working from home however, we do like to meet in person from time to time so there is a requirement to attend the office a minimum of once per month and on an ad-hoc basis for meetings, training etc.

The Dutch Translation Operations team is dedicated to the Netherlands Region of thebigword and is responsible for forging relationship with our client and our freelancers. We ensure that only the best are recruited for our projects, and onboarded efficiently and work closely with them to ensure they can perform their role to the best of their ability. Client experience is at the heart of what we do! We strive to make every clients experience with thebigword a positive one and encourage feedback from new recruits to continuously improve our processes. We work hard and are passionate about what we do, we can guarantee that the work will be enjoyable and fast-paced! The team requires dynamic, confident and organised individuals.

Not only is the Operations team responsible for the ongoing project management of our clients in the Netherlands but also for providing expert knowledge, guidance and market intelligence to the Netherlands sales team for new opportunities.

As a Operations Manager - Translation you will:

• Be the main point of contact for the Netherlands Regional Manager .
• Work closely together with the Dutch Interpreting Operational Manager.
• Conduct monthly 1-2-1 meetings with the team.
• Recruit, manage, coach and develop the Operations team, ensuring the skillsets align to tasks appropriately.
• Lead a team of Project managers to ensure deadlines and priorities are met.
• Document and update processes ensuring easy access for the whole team.
• Constantly review processes to identify efficiencies/improvements to drive a better customer and candidate experience.
• Provide expert knowledge and understanding to key stakeholders of policies, processes and compliance requirements across all contracts within the Region.
• Ensure the consistent application of systems and processes and best practices globally.
• Lead internal / external meetings as the key contact for the Operations Team making sure required updates are filtered through to the wider team.
• Interpret and analyse MI Data to make decisions for the Operations team, including risk and trend anlaysis.
• Monitor the costs within the team at all times thinking about the Gross Margin of the Netherlands clients.
• Drive campaigns and initiatives to be delivered by the team.
• Work closely with the Sales team to find and catch new opportunities in your market.
• Lead Gross Margin improvement initiatives.
• Deliver a positive brand image at all times.

This job is for you if you….

• Have experience of working in the Language Services Industry
• Enjoy a fast paced and challenging role
• Have a keen eye for data analysis and problem solving
• are a good communicator and excellent listener
• like using your initiative
• are confident in your decision making
• are passionate and driven to hit your targets
• are resilient
• speak Dutch and English
• like working in a team; sharing and celebrating successes and good practice with your colleagues

It would be an added bonus if you….

• have proven experience in stakeholder management
• have intermediate or advanced excel skills
• have previous experience working closely with clients

Think this role is for you?
Click the link below and easily apply with your CV. Once we have received your application, we will let you know and will keep you up to date on your application progress. We wish to stress that the successful candidate must have relevant the right to work in the UK/The Netherlands.

If you would prefer to join our wonderful freelance linguist community as a translator or interpreter, please email your details to [email protected] and our team will be in touch.

Due to the nature of our business, all successful applicants will be required to complete a basic criminal record check.

Equal opportunities:
thebigword is dedicated to promoting and protecting the physical and mental health and wellbeing of all our staff. We are a Disability Confident Employer, achieving level 2 of the scheme, we have signed the Menopause Workplace Pledge and we have signed the Mindful Employer Charter. Should you require any reasonable adjustments for your interview please make the Careers Team aware. Following a successful interview, if you believe you will require any reasonable adjustment for your subsequent employment with thebigword, please discuss this with your manager as soon as possible to allow us to implement your adjustments prior to you joining us.

thebigword is committed to encouraging diversity and opposing all forms of discrimination in our working environment. Our aim is that our workforce will be truly representative of all sections of society and each employee feels respected and able to give of their best. As an international company that operates worldwide and due to the nature of our industry we are a multicultural company. We have a large diverse client base which demands diversity amongst our employees to be able to service our clients effectively, thus meaning we employ people from different cultures and we do not discriminate against people on grounds of race, ethnic origin, colour, nationality, national origin, religion/belief, age, gender, gender reassignment, sexual orientation, marriage, civil partnerships, pregnancy, maternity or disability.