Operations Manager

Operations Manager London, England

The Rathbone Hotel
Full Time London, England 38000 - 40000 GBP ANNUAL Today
Job description

Operations Manager:

We are currently recruiting for an Operations Manager for our Boutique 72 rooms property in Central London. Looking for someone to join our team of professional and passionate people to ensure that exceptional experiences are delivered at all times.

You will be involved with all aspects of the management training and development of the Front Office, Food & Beverage, Reservations and Housekeeping and assist in routine maintenance.

Your main responsibilities will be to assist the Hotel Manager focusing on the day-to-day smooth running of these departments and ensuring our team meets and exceeds guest’s expectations.

Main Duties:

· Deputise in the absence of the Hotel Manager.

· Ensuring consistent high quality and standards of the operational departments and providing support as and when required.

· Develop specific goals and plans to prioritize, organize, and accomplish your work.

· Supervise staffing levels to ensure that guest service and operational needs are met and compliant with budgeted manning levels.

· Maintaining on-going communication with employees to create awareness of business objectives and communicate expectations, recognizes performance.

  • Deliver and maintain exceptional levels of customer service.

· Oversee and implement training and development plans for each department.

· Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

· Ensure that company procedures in respect of team member disciplinary matters are adhered to and that no formal action is taken prior to notifying the Hotel Manager

· Comply with and oversee Hotel security, Fire regulations and all Health and Safety legislation.

Skills:

  • Previous operational experience working in an F&B and Front Office senior role is essential, preferably within luxury hotel properties.
  • A hands-on person.
  • Previous experience with Micros and Opera beneficial.
  • Excellent communication skills.
  • Can demonstrate attention to detail.
  • Leadership and motivational skills.
  • Resilience and drive to get things right the first time.

Hours required:

Full time hours over 5 out of 7 days as required by the operation (due to the nature of the business we require someone with the flexibility to work on some weekends)

To apply for the role:

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

Job Type: Full-time

Salary: £38,000.00-£40,000.00 per year

Schedule:

  • Day shift

Experience:

  • Operations management: 3 years (required)

Work Location: In person

Operations Manager
The Rathbone Hotel

Related Jobs

All Related Listed jobs

Care Assistant
Mearns View Care Home Glasgow, Scotland 11 GBP HOURLY Today

Unfortunately we can't offer sponsorship - we don't hold a licence at this present time. Our brand-new, 67-bed care facility is based in the suburban town of

bartender
Step Ahead London, England 25200 - 22050 GBP ANNUAL Today

Restaurant Bartender


Job Summary:

We are in search of a talented and personable Restaurant...

Qualified Child Wellbeing Practitioner (CWP or EWP)
South London and Maudsley NHS Foundation Trust London 32466 - 39521 GBP ANNUAL Today

This CWP role supports the government's priority of increasing access to and availability of mental health and well-being support for children and young people.

guest services
Kent Life Portsmouth, South East England, England 21882 - GBP HOURLY Today

Join our team as a Guest Services Team Member

The iconic Spinnaker Tower stands at a soaring 170 metres tall, offering awe-inspiring...

Communications and PR Intern
Somerset County Cricket Club Taunton, England 10.42 GBP HOURLY Today

To ensure the Clubs safeguarding policies and procedures are adhered to at all times including adherence to the staff code of conduct and consistently