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Who are we?

Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing.

At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business is always open.

About the role:

This is an exciting opportunity to really make a difference in one of our most critical roles within Waste Treatment, our front-line performance manager. You will have two key accountabilities; firstly, to manage and support your team and secondly to manage the process.

You will be responsible for the day-to-day operations and improvement of a medium size Sewage Treatment works and associated pumping station in the Bishops Stortford area through the effective leadership and direction of resources.

• You are responsible for the performance management and leadership of your team in accordance with company policies, ensuring the competence of individuals through coaching and training to maximise their potential.
• You are responsible for identifying, mitigating, resolving and escalating risk across the site and team.
• You will need to deliver a consistent approach to asset operation and maintenance to deliver a cost-efficient, robust and safe operation 24/7.
• Understand and articulate changes within the budget at regular performance review sessions. Ensuring the budget is managed effectively in relation to H&S, compliance, people and performance.
• You have responsibility for delivering a safe service to the customer base in your area, by driving a culture of continuous improvement and best practice within the team.
• Health and safety is at the centre of everything we do and as such, you will be responsible for implementing this with your site and team.

To be successful, you will have the following skills and experience:

• We are looking for a proven manager, ideally someone who has process or operational management experience with strong skills in engineering, finance, H&S and stakeholder engagement.
• You will need excellent people and performance management skills to support and drive a team of mixed skills and abilities.
• Strong health and safety and customer-based ethics.
• Excellent organisational and risk management skills are also needed. Good interpersonal and communication skills - both written and verbal are essential for the role. Strong computer skills are also desirable.
• A valid driving licence is required in order to travel to different sites.

What's in it for you?

Our competitive salary package includes an excellent contributory pension, 26 days holiday per year increasing to 30 with the length of service and a wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your well-being.

Thames Water is a dynamic, rewarding and diverse place to work, with opportunities around every corner. If you join our team, you’ll enjoy a fulfilling career and flexible working arrangements.

We’re also proud to embrace and promote diversity and believe that creating a workforce that reflects the communities we serve will help us to thrive. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

We deliver life's essential service so that our customers, communities and the environment can thrive. This means, when a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an Ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn a bit of extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close a vacancy earlier than the advertised date. This is so we can manage all the applications properly and give candidates a positive experience. Once closed, we can’t consider any further applications, so please submit your application as soon as possible to avoid disappointment.