Operations Manager Basingstoke, England
Job description
As a leading Housing Association, Sovereign are committed to providing quality, affordable homes and services within sustainable, successful communities. We're led by our values and driven by a strong social purpose, placing our customers at the heart of everything we do.
We currently have a great opportunity for an Operations Manager to join our Property Team covering the North Hampshire and Surrey Locality. This is a full-time role based in our Basingstoke offices and you'll combine a mix of home and office working to ensure a positive work / life balance. There will be some travel required with this role across our operating area.
The role
Reporting into the Locality Manager, you'll lead the delivery of pro-active property maintenance and improvement services focusing mainly on the Empty Homes, Responsive Repairs and Planned works, whilst championing our values and customer centric vision.
- Financial responsibility: Accountable for budget setting, forecasting and management across locality/s with a property activity of circa £4m+ PA. Contributing to the overall annual budgeting process.
- People responsibility: You will lead a number of diverse teams of circa 40+ people across your locality. These will be the delivery teams that will consist of directly employed & contracted services, support teams and consultants.
- Autonomy: Within the broad direction of the Locality Manager, the role is responsible for keeping our customer service promise, operational and financial goals, and maximising regulatory, legislative and industry best practice compliance.
What you'll need
- Demonstrable experience in a similar role, with knowledge and practical experience from within housing, property services or repairs and maintenance sector
- Excellent leadership skills ideally with experience of managing a team
- A reputation for driving excellent customer service and a right first time service delivery
- Excellent stakeholder management skills with both internal and external stakeholders
- Ability to regularly review all aspects of service delivery to ensure resources are optimised and compliant in line with current regulations
- Proven financial management skills to produce management information and financial information in line with budgets and cost accruals data
There may be some travel required with this role across our operating area so you should have a full driving license with access to your own vehicle and be willing to travel.
What you'll receive from us
We have some fantastic benefits on offer at Sovereign, including:
- £450 flex-pot annually, discounted shopping & cycling scheme
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- Opportunity to buy / sell up to 5 days holiday per year
- Company pension scheme matched up to 12%, life cover at 4x your salary
- Flexible working - we're committed to giving people flexibility as widely as possible
- Options for private medical insurance, dental insurance & critical illness cover
It's a fantastic time to join us at Sovereign. We have an ambitious corporate plan to deliver an inspiring agenda of change and growth in a sustainable way.
Equality and Diversity is fundamental to creating an inclusive culture at Sovereign and we embrace and understand the importance of diversity of thought, especially in our leadership positions. We welcome candidates with a growth mindset who imbue these values and are excited to be part of an organisation that is leading change.
