Operations Manager London, England
Job description
We are looking for a highly organised Operations Manager to support key departments of the company. Acting as the bridge between production, sales and fulfillment departments, this role is key to the success of daily operations, relating to multiple creative ventures across both our UK sites.
The SANTORO Group is a family run company of creative entrepreneurs. Our design, production, sales, marketing and licensing departments are all based in our London HQ, creating a broad variety of gift and lifestyle collections including 3D pop-up greetings, character brands and luxury interiors lines.
www.santoro-london.com/ www.santorus.com
Over 35 years the multiple-award-winning company has achieved great feats, creating some of the most successful character brands in Europe (Bang on the Door, Gorjuss) as well as being pioneers of the 3D Pop up Greetings industry. They currently sell into over 90 countries worldwide, most recently having won the Queens Award for Enterprise in both 2018 and 2020.
What you’ll do:
· Supply-chain focused, you will report directly to the CEO in order to set and achieve goals that assist the smooth day-to-day running of the business
· Be responsible for all stages and processes relating to the timely and efficient delivery of our design-led products to B2B & B2C Customers
· Be responsible for our Yorkshire warehouse and distribution centre, visiting regularly to ensure continuity between sites; being on hand to implement upgrades in our systems, fulfilment and shipping procedures as needed
· Coordinate and drive KPI’s across departments and the two company sites to ensure operational efficiency and productivity
· Be responsible for the execution of Trade Shows, Sample Sales and Company Events
· Support Senior Management across departments, from production and sales through to fulfilment and logistics.
· Be responsible for the premises and property management of both sites
· Coordinate stock management from goods in to dispatch – regularly analysing allocations per customer and various sales channels working closely with Sales & Production teams to overcome any shortfalls
· Be responsible for the in-house management of our CRM database, liaising with external providers to troubleshoot any issues that may arise
· Be responsible for coordinating and liaising with our IT provider and support systems, negotiating contracts as needed
· Lead by example in managing our team of young, dynamic and highly capable staff by encouraging the development of skill sets, and creating an environment where people are empowered to drive the business forward
· Problem solve! Rise to any business challenge and find effective, logical solutions
· Love to multitask – the creative, entrepreneurial nature of the business dictates a need to be quick to adapt and evolve in order to optimise commercial opportunities
Qualifications and Skills
· Minimum of 5 years in a similar role, with demonstrable management experience, both of projects and staff
· Strong commercial acumen, numerate and with the ability and skills to negotiate complex agreements to deliver the best possible position
· A successful track record in commercial and analytical functions
· Ability to comfortably balance strategic forecasting with the day-to-day challenges of running a multi-faceted business
· Excellent communication and interpersonal skills - a natural at leading by example and managing others
· A strong sense of professionalism with a collaborative, hands-on approach
· Excellent organisational skills; the ability to multitask while assessing and understanding detail
· High proficiency in Excel, Word, Outlook & knowledge of databases including CRM.
Benefits...
· 25 days holidays (exclusive of bank holidays) & pension
· Company Socials
· Staff Discount on all products, as well as regular product giveaways
· Use of Company Pool Car for business purposes
Job Type: Full-time
Salary: £55,000.00-£65,000.00 per year
Benefits:
- Company pension
- Employee discount
- On-site parking
Schedule:
- Monday to Friday
Work Location: One location
