operations manager Waltham Cross, England
Job description
Warehouse Assistant Manager (Section Head)
Location: Waltham Cross, Herts
Salary: £35,000
Shift: 5 over 7 shift pattern
Core Hours: TBC (some flexibility required)
Are you looking to join a growing family business?
Are you looking to develop your career in Warehousing?
Do you want to work within a friendly, positive, forward-thinking company?
If the answer is YES to all of the above, then look no further!
Reynolds Catering Supplies is one of the leading fresh fruit & vegetable suppliers to the foodservice industry and the only remaining national family-run greengrocer in the UK. Established in 1945, Reynolds Catering Supplies provides more than 3,000 different types of fresh produce and chilled foods, from around the world to businesses across the UK.
The role of the Section Head is to manage a team of between 8 – 16 colleagues (organise, motivate, communicate, review performance, etc), to effectively achieve optimum performance and attendance in line with warehouse requirements, so that the assembly of individual customer orders meets the agreed site operational schedule.
Accountabilities:
- Manage, develop and lead teams in the delivery of an operationally excellent warehouse in line with business requirements.
- Lead and develop continuous improvement activity in your area of responsibility in the delivery of quality, value and customer service.
- Take ownership of department KPI’s, ensuring targets are fully met through the management and monitoring of team’s performance.
- Carrying out regular reviews on performance and KPI achievement, putting in corrective actions and other gap closures as appropriate.
- Comply with all legalities, Health & Safety, Hygiene, and Environmental policies.
- Manage and control team costs to ensure team utilisation is fully achieved (overtime, agency use, headcount and absence)
- Effectively plan, utilise and monitor team resource driven by operational requirements/volumes.
- Provide a strong customer service culture throughout your department/team.
- Develop the team using a coaching/mentoring approach.
- Ensure regular briefings and communications to the team.
- Deputise for Senior Operations Manager during periods of annual leave & absence.
Measured KPI’s:
- Individual functions Productivity indicators.
- Customer satisfaction indicators (complaints/shortages).
- Health & Safety Targets.
- Engaged workforce measured through recruitment and retention, absence and ER by area.
To be successful in your application for the role, you will need to be able to demonstrate the following skills & experience.
- Organisational skills and management of results
- Coaching & development of teams
- Ability to effectively allocate & maximise resource
- A self-starter with a hands-on, pragmatic approach
- Professional manner and excellent verbal communication skills
- Ability to work under pressure and remain calm whilst still maintaining attention to detail
- Ability to prioritise, multi-task and meet deadlines
- Develops relationships within own department and cross functionally with the rest of the Business
- Ability to diffuse and resolve conflict
Benefits:
- Annual pay reviews
- 28 days inclusive of Bank Holidays. Holidays increase with service to 33 days.
- Retail Discount membership.
- Health Care Cash Plan membership.
- Enrolment into Pension Scheme
- Free onsite parking
This is a brief outline of the Section Head’s role. For more information or to apply, please click on the link. We look forward to hearing from you!
Reynolds Catering is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Job Types: Full-time, Permanent
Salary: From £35,000.00 per year
Benefits:
- Additional leave
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Private medical insurance
- Store discount
Work Location: In person
