Operations Manager London, England
Practice Plus Group
Full Time
London, England
37000 - 41800 GBP ANNUAL Today
Job description
About The Role
Are you a manager looking for a new environment, or are you a supervisor wanting to develop in your career?
As a dedicated Operations Manager, you will be a part of an ever-changing work environment looking after our South West London OOH (Out of Hours) and CAS (Clinical Assessment Service). Our telephone triage services and out-of-hours services provide advice, information and treatment for NHS patients who become unwell during the out-of-hours period, when their own GP surgery is closed.
You will be managing the operations team, consisting of coordinators, receptionists, drivers and other non-clinical staff. You will ensure that the teams are performing efficiently, conducting regular appraisals, training and relevant recruitment as and when required.
You will be managing the operations team, consisting of coordinators, receptionists, drivers and other non-clinical staff. You will ensure that the teams are performing efficiently, conducting regular appraisals, training and relevant recruitment as and when required.
You will actively monitor and report on the service's performance and needs. As a leading contact, you will be motivating our staff to hit KPIs and develop even further so that we can give our team and patients alike a quality service.
This is a Full Time role (37.5 hours), with a working pattern on Tuesday - Friday and alternate Saturdays and Sundays.
Shift pattern flexibility will be required according to the needs of the services.
Shift pattern flexibility will be required according to the needs of the services.
About You
You will be experienced in managing a team, preferably within a healthcare or operational setting. This means you will be a firm but fair leader with good interpersonal skills, who is able to communicate with both their reports as well as the wider team, including clinical staff, managers and resourcing.
You will be a problem solver who can make decisions under pressure, and have the ability to analyse data (eg performance data). This will guide you in troubleshooting and implementing ways to make our services as efficient as possible. As such, you will also have a proficiency in Microsoft Office, not only to use as a means for data handling and correspondence, but also to be able to present your ideas and findings.
About Us
Practice Plus Group is passionate about great healthcare. We believe that anyone should be able to access excellent care, whether via the NHS or privately. Our breadth of expertise spans surgery, diagnostics, general practice, offender health and urgent care, with an unrivalled range of different services provided across the country. We’re proud to be at the forefront of developing new and exciting ways to support the nation’s health too, helping patients to maximise their wellbeing and live life to the full.When you’re part of the Practice Plus Group team, you don’t just have a job. You have a career. We work with you to help you grow in your role and take your career in the direction you want to go. We’ll help you be the best you can be.
We want our team members to feel motivated and rewarded. So we offer a competitive package of pay and benefits. We also recognise the value of a healthy work-life balance – so we always try to be flexible, helping you fit your working life around your home life.
If you'd like to learn more, please contact Michael Shepherd at [email protected].
Please note that offers of employment are subject to receipt of satisfactory references and a DBS check.Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.
Practice Plus Group
www.practiceplusgroup.com
Reading, United Kingdom
Jim Easton
Unknown / Non-Applicable
1001 to 5000 Employees
Company - Private
Healthcare Services & Hospitals
1982
