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On Lok

Dedicated to The Care of Elders:

On Lok is a not-for-profit organization founded in the early 1970s by a group of citizens concerned about the plight of elders and the lack of long term options in the community. On Lok serves as the administrative arm of a group of five affiliated non-profit organizations. Its functions include research and development, human resources, fundraising and management information systems.

We understand the importance of a system that works together. Your expertise, drive and passion can help us carry out our mission to improve lives and advance healthcare.

Join our team of leaders to begin a rewarding career!

POSITION SUMMARY:

The People Operations Manager (POM) manages the People Operations team, which includes Coordinators and Generalists. Responsible for the day-to-day HR support of the organization. Works closely with all areas of the People Department to ensure a high level of customer service and efficient operations.

Responsible for planning and implementation of quarterly and annual cycles/programs (focal and merit, recognition, health screening, etc.). Ensures collaborative and interwoven partnerships to support open enrollment, wage and hour compliance, government reporting, security, safety, payroll, and other appropriate work.

Develops relationships across the organization that are grounded in trust and authenticity. Ensures equitable application of policies and helps improve policies and processes to support On Lok and its employees. Creates an environment where employees receive a high level of customer service and respect, helping them feel heard, appreciated, and stay engaged. Stays informed of new legislation and changing requirements.

Serves as the People Generalist of the People Department and a key point of contact for directors and senior leaders; provides coaching and mentoring to the team as well as leaders across the organization.

Champions the organization's core values and strategic commitment to attract, retain, advance, and supports a broadly diverse workforce of the highest level of excellence that thrives in an inclusive, equitable, and just workplace culture.

DUTIES / RESPONSIBILITIES:

General Responsibilities

• Effectively supports the full employee lifecycle, including onboarding, engagement, retention, development and exit processes.
  
• Ensures adherence to policies, regulations and employment laws and makes or recommends improvements to reduce risks while maintaining a positive employee centric culture.
  
• Streamlines processes to improve productivity.
  
• Works independently to meeting assigned objectives while adhering to approved budgets.
  
• Leads change efforts and various People (Employee) Relations activities.
  
• Identifies root causes and recommends effective and holistic solutions.
  
• Oversees the effective maintenance and updates of employee documentation, including employee data files and reports, policies and procedures, the Employee Handbook, and audit readiness activities.

Staff Leadership & Management

• Creates a strong customer service culture within the People Department.
• Supports and trains the staff and organization in identifying trends, addressing simple to complex and sensitive matters/situations. This is inclusive of reasonable accommodation, validation and investigation of allegations, gross misconduct, policy violations, or separations, workers' compensation claims, health screening requirements and return to work accommodations, and various protocols.
• Provides guidance to staff on navigating challenging interpersonal dynamics, facilitation of complaint resolution, including investigations.

Partnerships with Cross-Functional Teams

• Guides supervisors/leaders on effective management of employee performance, i.e., coaching, ongoing and timely feedback, career growth, progressive discipline activities and performance improvement plans.
  
• Coaches supervisors/leaders on team dynamics to build and grow successful inclusive teams, identify and motivate high performers, and navigate difficult conversations. Provides guidance to ensure compliance with internal policies and practices as well as employment laws and regulations.
  
• Partners with Talent Management and staff to support workforce planning, recruitment, benefits and compensation programs, engagement and education.
  
• Supports the implementation and execution of training and employee retention strategies, including developing staff and facilitating training programs that is designed to reinforce On Lok's culture.
  
• Works closely with the Internal Communications for organization-wide announcements.
  
• Collaborates with Security/Safety on preventing workplace violence, development of proactive safety programs, and responses to accidents or worker's compensation reports.
  
• Partners with Legal and Compliance on policies, employee relations, employee handbook, work ethics and appeal situations; recommends best practices.
  
• Supports the Payroll Department to ensure compliance with wage and hour regulations, train and guide supervisors on time and attendance administration and help ensure the lowest possible legal and financial risk exposures.
  
• Supports the Director, People Operations with committee activities; prepares reports and materials, and attends various internal Committees.

Other Responsibilities

• Handles escalated matters; attends and participates in employee disciplinary meetings, separations, and investigations.
  
• Understands trends, best practices, and regulatory changes that could impact the organization.
  
• Performs duties as assigned with tact, discretion and in accordance with confidentiality requirements.
  
• Leads special projects as assigned.

QUALIFICATIONS (knowledge, skills, abilities):

• Associate's Degree in Human Resources or business-related field or equivalent work experience. Bachelor's preferred.
• 6+ years Human Resources-related experience with strong knowledge and background in employee relations, workers' compensation, leaves and accommodations, change management.
• 2+ years Human Resource Staff management experience, HRIS software applications as a user and administrator.
• An Effective Collaborator: Works proactively and cohesively in a dynamic, interdisciplinary team environment, and can successfully operate in complex situations. Able to gain trust from supervisors and staff and are known for supporting them to ensure they are set up for success.
• Strong Business Acumen: Able to make sound business decisions by combining a number of factors, such as understanding objectives of the organization's stakeholders and consequences, to arrive at the best outcome for a given situation.
• A Team Player: Nothing is beneath or above you. Quick to always lend a hand, or two. Able to influence without authority and naturally seek to support both small projects and large strategic goals.
• Emotionally Intelligent: Self-aware and perceptive. Able to nurture relationships, can work and communicate well with diverse group of staff. Optimistic, empathetic, compassionate, flexible, curious, and well-respected by staff. Understands and respects confidentiality. Able to professionally handle stressful situations.
• Resourceful and Adaptable: Able to work in an environment with ambiguity and rapid change. Overcomes obstacles, and able to offer creative and sustainable solutions. Rigorous about prioritizing.
• Grounded in Equity: Brings a strong equity analysis, starting from self-awareness to making decisions and coaching others to create just outcomes.
• Aware of Cultural Dynamics: Exhibits confidence around being culturally aware while helping address problematic actions and policies.
• Communicator: Proficiency in English. Strong verbal, written and listening skills; able to diplomatically and tactfully interact with staff and supervisors at all levels; comfortable communicating in large and small group settings.
• Computer Proficiency: Familiarity with HR Information Systems (HRIS) and payroll software. Experience using all Microsoft Office programs.
• Other: Excellent interpersonal and customer service skills. Strong attention to detail, able to think outside of the box, results-oriented, active listener, problem solver. Proven ability to meet deadlines.

On Lok's Employee Benefits include (eligible for any regular position for 20 hr/wk or more):

• Medical, Dental, and Vision coverage
• Retirement Savings Plan 403(b) and Term Life/AD&D Insurance
• Flexible Spending Account, Commuter Checks, MLA scholarships, Employee Assistance Program (EAP)
• Pet Insurance and additional discounts
• Holidays (10 per year), vacation time, sick leave, and long-term disability insurance

Your final compensation offer will be determined based on factors such as skills, experience, education, and licenses/certifications. The pay range is expressed as an hourly rate regardless of FLSA status. Exempt positions are paid salaried and are not subject to overtime.

Pursuant to the San Francisco Fair Chance Ordinance, and state and federal laws (including federal PACE requirements at 42 CFR 460.64(a); 460.68(a), we will consider for employment qualified applicants with arrest and conviction records.

On Lok is an equal opportunity employer committed to a diverse and inclusive workforce. All applicants will receive consideration for employment without regard to sex (including pregnancy), race, religion, color, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, disability, medical condition, genetic information, marital status, age, military or veteran status, or any other legally protected status.

If you require reasonable accommodation to participate in the job application or interview process, to perform essential job functions and/or to receive other terms, privileges or benefits of employment please contact Recruitment ([email protected]).