Job description
The Operations Service Centre is a department which has a strong focus and desire for continuous learning and improvement at all levels of the trust. Other key elements of this roleinclude;identifying a clear career pathway and development opportunities for all team members, enabling and supporting staff to work to agreed key performance indicators and ensuring everyone accessing LCHS services has a positive experience. You must hold a relevant degree or the ability to demonstrate relevant work experience, in addition to evidence of relevant and continuing professional development (CPD). NHS management experience and evidence of working in a busy customer service environment is essential, alongside the ability to build high performing teams, and work at high levels with managerial colleagues in other organisations and services.
We are looking for exceptional communication skills, a positive approach and commitment to delivering our business aims and the ability to develop and maintain professional and personal credibility. Due to the nature of the service and the type of information to be managed, you will need to be able to exercise a high degree of accuracy, sensitivity and confidentiality. Minimum essential criteria must be met in order to be shortlisted