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Job Overview

• Accountable for the effective management and delivery of a large complex operation.
• Develop a long term strategic plan and roadmap for Southampton ABP, aligned to the Mitie strategic objectives, using insight from data analytics.
• Cross-sell and upsell to grow the account, proactively spotting and realising commercial opportunities across a range of service lines.
• Ensure exceptional standards of service delivery across the portfolio, initiating and driving through efficiencies whilst maintaining impeccably high standards.
• Collaboratively works with relevant stakeholders to ensure they achieve all contractual KPI's as agreed via ABP & Mitie.
• Build, enhance and sustain long lasting client relationships at all levels within the Port of Southampton, positioning Mitie as a trusted partner.
• Takes ownership and act promptly to get things done whilst demonstrating a commitment to high quality standards
• Provide direction, guidance and support to all staff under the positions control to ensure they can carry out their role effectively.
• Create, maintain and enhance effective working relationships with all people related to the Company, this will include staff working within the control of this position, other staff within the Company, the Client, and individuals in the external environment.
• Develops and establishes operational business plans to improve service quality, profitability and staff engagement.

Main Duties

• Ensures delivery of services in line with contract requirements
• Accountable for increasing the account revenue/ profitability for this contract.
• Participates in, and chairs as necessary formal meetings with clients, and employee representatives
• Works with the relevant external bodies to manage and maintain all industrial relations positively.
• Creates and develops an effective strategic relationships with key customers
• Works collaboratively with all stakeholders in the broader business to deliver an effective profitable and highly performing contract.
• Coordinates and Liaises with other healthcare professionals to ensure best practice and synergies are present.
• Leads by example, creating an engaged workforce across the entire contract by creating an environment of trust and inspiring communication at all levels.
• Proactively ensures resourcing needs are considered/planned for the year and managed on a regular basis by their teams in line with the Mitie vision. Addresses changes to this are met through effective business planning on an on-going basis.
• Is an advocate of performance management for their contract, ensuring all management and their teams have set objectives aligned to the business plan and linked to the business strategy. They address any issues with underperformance.
• Leads the talent agenda for their site, building a plan for succession and creates opportunities where all colleagues can achieve their career aspirations.
• Fosters a positive & enjoyable working atmosphere, making Mitie a great place to work.
• Ensures absence management processes are embedded on site to minimise disruption and often provide guidance to their management teams on next steps
• Coaches & develops their teams to be the best they can be at work enabling them to achieve their full potential.
• Acts as an ambassador for bringing to life the Mitie values daily ensuring they & their teams demonstrate the exceptional everyday.
• Leads on all employee formal meetings, such as any employee relations topics, restructuring, TUPE or any other consultations.
• Utilises the internal HR systems, people support services and guidance to promote best practice and enable their people management accountabilities.
• Is accountable for ensuring all colleagues are paid on time and regularly monitors any issues raised by colleagues/payroll to intervene and create a sustainable resolution for their contract.
• Ensures that all colleagues are trained in accordance with clients and companies requirements meeting both hard & soft needs.

What we are looking for

• Is confident in producing and delivering presentations with various stakeholders, senior & non-senior.
• Possess excellent decision-making skills with the correct application of judgement
• Passion for excellence
• They possess an intermediate knowledge level of all Microsoft office packages. Fully competent in the use of PCs and other types of technology
• Has developed excellent written, verbal communication and negotiation skills to support them in their role.
• Fully capable of understanding

• Can challenge upwards with various senior stakeholders.
• Works well under pressure to meet the challenging deadlines for both operational and people aspects of their roles.
• Can effectively plan and manage own workloads, however understands when to ask for support when needed.
• A team player with the ability to lead by example through operational excellence, strong interpersonal skills and the ability to interact at all levels.
• Demonstrates strategic thinking whilst can flex their approach to be 'hands-on' dependant on the needs of the contract and service areas.
• Demonstrates forward thinking/planning, with a positive 'can do' attitude and can flex their style to meet the needs of the business
• Exceptionally strong financial acumen with the ability to manage costs and ensure budgets are met over a two-year period.
• Represents Mitie and the client always in a professional, courteous and confident manner