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Role: Retail Operations Manager

Location: Solihull

The Lounge team is growing! We are looking for a Retail Operations Manager to lead on building out its retail presence from the ground up and grow our omnichannel strategy. You will support by project managing new store launches, running daily operations once open and working closely with different stakeholders to really bring our IRL presence to the next level.

This is a really exciting opportunity where you will liaise with relevant teams to maximise opportunities and highlight any potential problems and plan for excellence, growth, and future success.

As the team grows, you'll have the opportunity to grow too! You will be able to shape our strategy and be a part of the journey that comes with Lounge's ambitious growth.

What you will do at Lounge:

You will work closely and report to HQ teams such as Operations, People, Customer, Merchandising, and Finance to deliver all of the below points.

Operations:

• Develop and implement standardised operating procedures to ensure consistent and efficient store operations.
• Monitor and analyse key performance indicators (KPIs) to identify areas for improvement and implement strategies to optimise operational efficiency.
• Maintain effective communication channels between the retail team, HQ, and other relevant departments.

Team Management:

• Foster effective communication and collaboration between the retail team and HQ teams including operations, merchandising, customer, marketing, finance, and other relevant departments to ensure alignment and shared goals to drive retail initiatives.
• Serve as a liaison between different teams, translating strategic objectives into actionable plans, and ensuring effective implementation at the operational level.
• Actively seek feedback and input from HQ, fostering an environment of open communication and continuous improvement.
• Ensure all stores comply with company policies and procedures.
• Set performance goals and objectives for the team, conduct regular performance evaluations, and provide constructive feedback to drive continuous improvement.
• Develop training programs to enhance employee skills and knowledge, ensuring consistent execution of operational processes across all stores.

Inventory Management:

• Collaborate with the merchandising and supply chain teams to optimise inventory levels, ensuring adequate stock availability while minimising overstock and stock-outs in all stores.
• Implement inventory control measures, including regular audits, cycle counts, and reconciliation procedures to maintain accurate inventory records.
• Identify and reduce potential risks to managing inventory.

Financial Management:

• Work closely with the CEO & finance department to develop and manage budgets, analyse financial reports, and control operational costs.
• Identify opportunities for revenue growth, cost reduction, and operational optimisation, and develop action plans to achieve financial targets.
• Work with each of Head of Store to monitor and analyse sales data, pricing strategies, and market trends to make informed business decisions and drive profitability.

We would love it if you:

• Have proven experience in retail operations management, preferably in a multi-store environment.
• Strong leadership and team management skills with the ability to motivate and develop a diverse team.
• Excellent analytical and problem-solving abilities to identify operational inefficiencies and implement effective solutions.
• Solid understanding of inventory management and experience in managing inventory across multiple locations.
• Strong organisational and time management skills.
• Proficient in using retail management software and technology tools.
• Knowledge of retail industry trends, customer behaviour, and best practices.
• Flexibility to work in a dynamic and fast-paced environment.