Operations Manager London, England
Job description
About LawDeb
Law Debenture is an Investment Trust supported by a wholly owned professional services business. LawDeb is an unusual and exciting proposition; on a day–to-day basis we are nimble, ambitious and small enough to know everyone by name, whilst also benefiting from the profile and credibility of a listed business. This is thanks to our 132-year-old FTSE250 investment trust and our fast-growing independent professional services business of over 250 colleagues across 6 business lines.
At LawDeb, doing work that has a positive impact is important to us. We need the very best people to be the custodians of our business for the next stage of our proud history and growth. We’re ambitious to innovate, collaborate and push forward in providing peace of mind and excellence for our clients and each other.
We’re on a journey to shape a culture we’re all proud to be part of. One where everyone feels trusted, supported and empowered to own their success. Working at LawDeb, you will have access to our enviable network of clients and innovative projects, as well as brilliant colleagues to learn from and collaborate with.
Role Overview
People
- Work with MD of Pensions and Director of Pegasus to develop our strategy for determining the make-up of the team, including the knowledge and skillset of individuals we recruit, their role and the location in which they are based
- Support our recruitment programme, including strategy for attracting talent and initial screening interviews working with the central team as appropriate
- Develop proposals for how we work together, support and run monthly team meetings and awaydays
- Assist in line management process
Commercial Offerings
- Work with GOLD group chair to manage actions, where priority is to identify and develop near term propositions to help clients
- Ensure templates and precedents are available for sharing, tasking colleagues to lead on particular offerings
Business Development and Marketing
- Support BD director in ensuring colleagues carry out agreed BD activity to include:
- Referral partners
- Direct target lists
- LinkedIn posts
- Speaking engagements
- Event attendance and follow up
Trustee Oversight and Risk
Support Technical Committee Chair to:
- Provide guidance on policy and positioning at an industry level (including responding to consultations)
- Provide guidance to colleagues who need to discuss difficult client situations and decisions
- Work with Senior Trustee Support Executive to maintain internal policies and procedures
- Work with Senior Trustee Support Executive to support AAF audit process
- Take the lead on risk management, reviewing risk reports, attending PRC meetings, liaising with the central Risk Committee and managing the risk register
- Co-ordinate response to risks and weaknesses identified e.g. escalation of major risks, evolution of policies to address AAF audit findings etc
Client Delivery and Management
- Work with account planning and client care programme lead to ensure all clients are offered a client care call each year and actions are followed up
- Account planning is performed for appropriate clients and followed up
- Work with central team to obtain client MI, analyse metrics, review budgets and fee agreements register
- Regular review of client teams, client sharing and rotation arrangements
- Work with BD director and broader team to obtain pricing for new business proposals
Technology
- Work with Senior Trustee Support Executive to redesign and maintain CRM system
- Work with Director of Pegasus to acquire and implement workflow system
- Consider future technology requirements for Pegasus and implement changes as require
Is This You?
Your Reward
- Competitive salary with annual review and performance bonus scheme
- Generous pension contribution
- Full healthcare cover
- Health cash plan
- Life assurance
- Hybrid working post probation
- Attractive office space
Things To Note
People who thrive at LawDeb make the most of this foundation to grow themselves, help us improve and have fun playing their part in building the culture that’s fuelling our growth.
LawDeb hires people based on personal merit and qualifications regardless of age, disability, gender, gender identity, gender expression, race, religion or belief, sexual orientation, socioeconomic background or any other protected attribute. We celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to work. We recognise that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.
Here’s the legal bit, please note that we have a thorough referencing process, which includes credit and criminal record checks.
If you’d like to find out more about LawDeb and our open vacancies please contact our careers team on [email protected].
