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Job description

We are looking for an experienced F&B operations manager, who is particular and passionate about quality and has an exceptional eye for detail. The person should be approachable, calm, and most of all a team player. We have many company benefits, and the company is growing every quarter.

Operations manager responsibilities:

• Recruit, select, train, assign, schedule, coach, counsel, and discipline employees
• Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions
• Plan and review compensation actions; enforcing policies and procedures
• Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer-service standards; resolve problems; complete audits; identify trends
• Forecast requirements; prepare an annual budget; schedule expenditures; analyse variances; initiating corrective actions
• Analyse and improve organisational process and workflow, employee and space requirements, and equipment layout; implement changes
• Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures; complying with legal regulations
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organisations
• Meet or exceed operations labor budget expectations
• Work with site managers to manage staff levels, wages and hours
• Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees
• Work with site managers to run a safe, injury/accident free workplace
• Work alongside accounts manager to establish contracts and pricing and ensuring proper maintenance and serving as primary liaison with utilities and local government agencies, such as fire, police, health, and safety agencies
• Manage relationships with key operations vendors
• Track vendor pricing, rebates, and service levels
• Review and approve all operational invoices and ensure they are submitted for payment
• Serve as primary point of contact to the site managers when there are customer issues related to equipment quality, customer service, or accidents and mishaps on-site. In particular, this includes any issues on-site
• Communicate customer issues with management team and devise ways of improving the customer experience, including resolving problems and complaints
• Work closely with GM and management team to set and/or implement policies, procedures, and systems and to follow through with implementation.
• Communicate all operating policies and/or issues at department meetings

Job Type: Full-time

Salary: £50,000.00-£70,000.00 per year

Benefits:

• Company events
• Company pension
• Discounted or free food
• Employee discount
• Flexitime
• Free parking
• Private medical insurance
• Sick pay
• Store discount

Schedule:

• Flexitime
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus scheme
• Performance bonus

Ability to commute/relocate:

• Manchester: reliably commute or plan to relocate before starting work (required)

Education:

• Bachelor's (preferred)

Experience:

• Operations management: 4 years (required)

Work Location: In person