business analyst Trail
Job description
Affiliation: MoveUP
Employment Status: Full-Time Regular
Salary: $2,370.00 Bi-weekly
Workplace Flexibility: No
Posting End Date: Open until filled
We’re a Canadian-owned and BC-based energy company taking steps toward a lower-carbon energy future by providing renewable energy, natural gas and electricity to more than 1.2 million customers.
We’re looking for new talent to join us as we transform BC’s energy future. Our diverse team of more than 2,600 employees is committed to a safe and inclusive culture where each of us can connect, belong and grow. Join us and let’s work together for a better BC. Responsibilities
Analyze and respond to user issues, incidents, problem reports, and inquiries in a timely manner, analyzing and taking the appropriate course of action and/or advising appropriate parties required to resolve them.
Act as a functional liaison for customer applications, advanced metering systems, bill design applications, payment transfer processes, and reporting tools.
Act as liaison between internal customers and other Information System groups, or external vendors to resolve application problems and/or ensure the smooth operation of customer applications.
Create and interpret standard guidelines, policies and work procedures that will support application maintenance and development. This includes IS security, change management, disaster recovery plans, and unit testing procedures and guidelines, as well as help coordination of user training.
Develop reports, correspondence, and other supporting documents; participates on committees and task forces; attends meetings, conferences, and training sessions.
Develop business needs and elicits business requirements into functional technical requirements and solution design for small changes or break-fixes.
Perform configuration, administration, and maintenance of all systems based on business and regulatory requirements.
Analyze vendor-driven release notes, feature specifications, and upgrade change lists and create/execute custom test scripts with an understanding of impact to business.
Responsible for troubleshooting, analysis, issue reproduction, issue logging, testing and validation of fixes and enhancements for all systems.
Perform bill print quality assurance for production issues, enhancements or because of project work.
Manage data integrity by recommending and performing batch updates, and analyzing, and documentation all data mapping efforts.
Identify and recommend potential improvements to processes to better support business units and the utilization of that software application.
Travel to various operating units as required in support of company and departmental objectives.
Other duties as assigned. Requirements
High School Completion plus a minimum of two courses related to computer science, information systems, business administration, or finance.
3 years’ experience working with the Customer Information Systems, and billing applications.
Experience with meter data management systems is an asset.
Proficient with computer systems and related programs including Microsoft Office Suite.
Strong analytical and problem-solving skills including ability to perform root cause analysis.
Advanced interpersonal and customer service skills.
Demonstrated knowledge of customer information processes, customer billing, payment transfer processes, and reporting tools.
Demonstrated excellent oral and written communication skills, including the ability to share knowledge and skills with others.
Advanced organizational skills, including ability to work on multiple projects simultaneously, and to cope with diversity and complexity in a fast-paced and dynamic environment.
Our engaging workplace offers a wide range of challenging opportunities, while being safe, inclusive and diverse. We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.
About FortisBC
CEO: Roger Dall’Antonia
Revenue: $100 to $500 million (USD)
Size: 1001 to 5000 Employees
Type: Subsidiary or Business Segment
Website: www.fortisbc.com
