Operations Manager London, England
Job description
We are looking for ''Dual Site'' Operational Manager
See where your journey can take you. We believe in seizing opportunities and making your own adventure. A world of opportunity pulls up with every guest you meet – and you never know who might show up next. That big world also extends to our global, diverse family of associates. Like most families, we’re a group of unique individuals who bring different strengths, styles, personalities and interests to the table. And this makes every single day a new discovery. So, we ask, where will your journey take you?
What we’re looking for
- Strong interpersonal skills
- Good people management ability
- At least two years of experience
- Excellent Opera & Marsha knowledge is essential
- Leader personality and passion for hospitality
What you’ll do
- Smile and maintain a positive atmosphere within the area
- Report to work on time with proper uniform, including name tag. Personal appearance must comply with the standard of the hotel.
- Check the information board, daily event sheet, be up to date and informed about daily operations.
- Check with your immediate leader for additional information.
- Have knowledge about sales strategy, packages, promotions, discounts and know how to handle these and how they relate to other departments.
- Develop knowledge about frequent guests and their special requests and needs.
- Also be familiar with cultural differences in order to meet all different customer needs.
- Have Fidelio Opera and MARSHA skills.
- Be able to work according to budget; keep constant eye on staffing level and control costs as much as you can.
- Be familiar with all emergency plans and be able to act upon them.
- Have a good knowledge about the city and the environment.
- Report any unusual occurrences immediately to the AFOM and FOM.
- Have a thorough knowledge of TQM principles and empowerment.
- At all times strive to represent Hilton in the most professional, courteous manner. LIVING UP TO THE VALUES
- To successfully perform in this role, you must possess and display the following attitude, competencies, behaviors, and values at all times:
- Be positive, calm, and approachable across a wide range of challenging situations
- Make guests and their needs a primary focus
- Be enthusiastic about change
- Focused on the details
- Innovative and forward-thinking
- Focused on results and able to work under pressure
- Flexible and adaptable
- Highly self-motivated, confident, decisive, and able to work with limited supervision
- Interacting with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
- Be driven by the results. Setting high standards of performance for self and/or others; assuming responsibility for work objectives; initiating, focusing, and monitoring the efforts of self and/or others toward the accomplishment goals; proactively acting and going beyond what is required.
- Leading and participating as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
Axiom Hospitality’s core values
- Zeal to deliver
- Dare to change
- Conviction to trust
- Discipline to improve
Job Type: Permanent
Salary: £35,000.00-£40,000.00 per year
Benefits:
- Discounted or free food
- Employee discount
- Store discount
Schedule:
- 8 hour shift
Supplemental pay types:
- Tips
Work Location: One location
