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At National Highways we’re looking for a Operations Manager to join our team in Godstone. As part of the role, You’ll proactively lead the regional control room as part of the Regional Operations Centre (ROC), ensuring that it proactively operates the Strategic Road Network across the region. The role will be a core part of the regional control room, being accountable for the operation and the management of regional control room resource.

This is a 24/7 role, with a team of Operations Managers working a shift pattern.

Ideally you must live within one hour's commutable distance of the Regional Control Centre

What you’ll be leading on

• Act as a strategic incident commander in a fast-paced environment on behalf of National Highways utilising crisis management skills for more complex incidents to ensure all those involved are working safely and collaboratively to resolve the incident and restore the network in a timely manner.
• Provide front line team management and set objectives for the wider team, supporting and developing performance and managing resources to ensure knowledge and competence is maintained, identify team or individual capability requirements and gaps, to ensure team can operate effectively to deliver current and future work; monitor and evaluate team performance against set objectives and performance indicators to support ongoing continuous improvement.
• Actively seek out, analyse and act on feedback from customers to improve effectiveness against current customer service standards.
• Be proactive in generating and maintaining a positive operational culture to encourage a productive and safe working environment, taking appropriate action to resolve internal conflicts and challenging, reporting and acting on any unsafe activities or conditions to minimise risk to the health, safety, and welfare of colleagues and stakeholders, contributing to health and safety improvements.
• Actively build and maintain a network of colleagues, partners and wider stakeholders in Operations to achieve progress on agreed business objectives and shared, to deliver a professional frontline service and enable effective and timely resolution of incidents.

To be Successful

• Ability to work in a complex service delivery environment to tight deadlines.
• Able to engage effectively with staff at all levels and with different technical understanding and convey complex and challenging information to a variety of audiences
• Ability to drive best practice forward to effective implementation dealing constructively with setbacks
• Experience of managing a busy workload whilst setting objectives for the team, ensuring morale is high and that the team feel valued and suitably rewarded.
• Management skills

A bit about us

Making sure our customers have safe and reliable journeys is at the heart of everything we do in Operations. We keep the roads open for business and play a key role in making sure the network we manage is fit for purpose today and for the future.

To request a copy of the role profile, please contact [email protected] quoting reference number #3426