Operations Manager Winchester, England
Job description
The Operations Manager is a key member of the on-site Senior Leadership Team primarily responsible for overseeing the day to day functioning of all non-clinical departments within Healthshare Clinic Winchester. The post holder will be responsible for delivering Healthshare's patient experience strategy through effective leadership and management of all non-clinical colleagues.
The post holder will be accountable for actively and effectively engaging with all customers and contractors, managing all site facilities to ensure high quality standards and regulatory compliance is continually maintained; ensuring that resources are managed in line with workforce planning; empower employees and ensure high levels of engagement and motivation, and possess the skills and expertise to remove any barriers that impact the delivery of outstanding customer satisfaction.
Main duties of the job:
- Deliver Healthshares patient experience and engagement strategy
- To supervise and manage the front desk to ensure appointments are being scheduled efficiently and effectively
- Developing and maintaining staff rotas and working schedules.
- To assist with implementation of Healthshare service standards for reception ensuring a high and consistent level of service.
- To assist with greeting patients on arrival to the clinic, ensuring they are registered, comfortable, escorted to the ward where applicable/ ready for their appointment. Escalating any concerns patients raise to the relevant department lead.
- To assist in the management of incidents and emergencies whilst on duty.
- To liaise with and develop relationships with all contractors associated with the provision of services and estates including but not limited to medical gases, linen services, clinical and general waste, electrical, structural and plumbing engineers.
- Management of all on-site facilities.
Benefits
- 25 days annual leave (plus Bank Holidays)
- Private Healthcare (Employer paid)
- Company Pension Scheme
- Life Assurance
- Blue Light Card
- Refer a friend scheme
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