operations manager

operations manager Didcot, England

Go Green Taxis
Full Time Didcot, England 40000 - 12.04 GBP ANNUAL Today
Job description

We at Go Green are currently recruiting for an Operations Manager to join the team and become a key member in the company growth.

As the company grows, we need an operations manager that is ready to hit the ground running and be at the centre of the operations in this exciting time.

The operations manager role will be to oversee the call centre and the team within.

Some of the Operations Manager responsibilities:

  • Ensuring the call centre is fully staffed at all times on all shifts (24 hour service)
  • Answering the phones, taking bookings, dealing with both passengers and drivers
  • Recruit, select, train, assign, schedule, coach, counsel, and discipline employees
  • Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions
  • Forecast requirements; initiating corrective actions
  • Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures; complying with legal regulations
  • Accomplish operations and organization mission by completing related results as needed
  • Manage staff levels and shifts to ensure a continuous service of satisfaction
  • Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
  • Communicate all operating policies and/or issues to team
  • Driving a licensed vehicle to help complete bookings during peak hours

This role will need someone that is flexible in both their approach to the role but also the working hours. The call centre is 24 hours and the operations manager would need to be readily available at any time should the need arise. The operations manager would be the last line of defence.

Requirements:

  • Flexible approach to the role and working hours
  • Leadership
  • Decision-making
  • Critical thinking anf problem solving skills
  • Delegation
  • Excellent communications skill

The split in terms of work is roughly 70% call centre 30% driving and we find that because of the split in responsibilities the day just flys past! The call centre team is approx 10 at the moment and we are looking to add 3 additional people due to an uptick in work.

No Experience Necessary as full training will be provided!

We sponsor and pay for your taxi license and you should expect to only be in the vehicle for approximately 30% of your time depending on staffing levels in our call centre.

Hours:

Variable between days and nights, including weekends. On average 50+ hours a week.

Salary:

£40,000 per annum

Please submit your application and we will be in contact soon.

Job Types: Full-time, Permanent

Salary: From £40,000.00 per year

Schedule:

  • Day shift
  • Night shift
  • Weekend availability

Application question(s):

  • Do you live within 10 miles of Didcot, Oxfordshire

Experience:

  • Operations management: 1 year (preferred)
  • Management: 1 year (preferred)

Licence/Certification:

  • UK driving licence (preferred)

Shift availability:

  • Day shift (preferred)
  • Night shift (preferred)
  • Overnight shift (preferred)

Work Location: In person

operations manager
Go Green Taxis

www.gogreentaxisltd.co.uk
Didcot, United Kingdom
Unknown / Non-Applicable
1 to 50 Employees
Company - Private
Related Jobs

All Related Listed jobs

Support Worker - Aberdare
Drive Aberdare, Wales 11.03 - 11.19 GBP HOURLY Today

Provide emotional support to individuals in a sensitive manner with empathy and using active listening. Assist with individual health needs and personal care

Operations Manager
Trade Ivy Limited Par, England 35000 - 42000 GBP ANNUAL Today

Your expertise and leadership will be instrumental in ensuring streamlined processes, optimising inventory management, and delivering exceptional service to our

analyst
NHS Nottingham, England 50056 - 43742 GBP ANNUAL Today

7

Main area
Information and...

Waiter/Waitress
Boundary Shoreditch London, England 13 GBP HOURLY Today

We offer competitive pay, flexible hours & as much coffee during the shift as you need! London: reliably commute or plan to relocate before starting work

Customer Service Associate
Greystar Real Estate Partners LLC London, England 25718 - 28044 GBP ANNUAL Today

Carries out sales and leasing activities including: viewings, following up on enquiries and sales conversions. Look to maximise efficiency of utilities.