operations manager Bristol, England
Job description
GEZE UK now has a full time vacancy for an Assistant Service Manager supporting our South West Service office based near Bristol.
Role Purpose:
As the Assistant Manager of our South West service office you will play a key role in supporting the Manager in the day to day operations of a busy regional office. This involves supporting with the delivery of operational KPI’s to ensure our customers are consistently receiving high levels of customer service. The role also includes leading and supporting a team of Service staff alongside our regional Service Technicians in supporting customers with maintenance and repair works.
The role includes:
- Deputising for the Service Manager when required in operational duties, this includes undertaking customer account review meetings.
- Leading, coaching and supporting our Service staff team to deliver the highest level of customer service to our regional and national customers.
- Managing the activities of Service Technicians in the region to ensure that budgetary targets are achieved against customer expectations.
- Managing relationships across the wider Service division to ensure that National Service Account KPI’s are achieved.
- Carrying out invoicing duties for all maintenance and repair works.
- Managing and improving our data management and process systems in conjunction with IT department.
- Working with our contracts department to resolve Warranty & Contractual issues.
- Liaising with customers to maximize Service Sales potential and to establish and develop ongoing relationships.
- Providing hands on support across all office disciplines to ensure balanced and controlled work flow.
The successful candidate must have:
- Previous experience in a team leader/assistant manager capacity.
- Proven ability to lead, coach and support teams in their roles to enable individuals to work at their best at all times. Is able to be flexible in approach depending upon the needs of the situation.
- The ability to work flexibly depending upon the needs of the regional office, be highly organised with the ability to prioritise and work under pressure.
- The ability to problem solve and work with others to find solutions to meet customer needs.
- Experience in invoicing processes is desirable.
- Excellent verbal and written communication skills at all levels.
- Be computer literate with experience in Microsoft Office especially Excel. In addition knowledge of SAP would be advantageous although not essential as full training will be given.
We offer a competitive Salary and Benefits package including:
- Company Car
- Annual Performance Bonus
- 25 days annual leave plus Bank Holidays
- Paid Birthday leave after 1 years’ service
- Company Pension Scheme
- Life Assurance Scheme
- Enhanced Parental pay
- Company Sick Pay
- Employee Assistance Program to support health & wellbeing
- Free on-site parking
Job Type: Full-time
Salary: £32,000.00-£37,000.00 per year
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
