operations manager Swansea, Wales
Job description
Are you passionate about providing exceptional customer service? Do you have a keen eye for detail and a knack for efficiently managing operations? If so we have an exciting opportunity for you.
We are a not-for-profit leisure trust with we have a strong purpose and commitment to support our local communities and hard-to-reach groups encouraging them to become more active, contributing to improved lives. From Swimming lessons, to walking football and everything in-between we are driven to provide fun and welcoming sessions to support the whole community to be active, both within our leisure centres and in the local community.
Bishopston Sports Centre is seeking a talented and dedicated Operations Supervisor to join our vibrant team.
Located in the heart of our community, Bishopston Sports Centre is dedicated to promoting health, wellness, and recreational activities for individuals of all ages. We offer a range of facilities, including a gym, fitness studios, sports hall and more.
Our goal is to provide a welcoming and inclusive environment where our customers can pursue their fitness goals and enjoy leisure activities.
*This role is a Temporary appointment for a period of up to 9 months*
In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.
Hours: 37 hours a week, Monday to Sunday (Rota basis)
Requirements
- Level 2 Fitness qualification
- Oversee daily operations of the leisure centre, ensuring all areas are well maintained, fully staffed and operating to the highest standard
- Lead and motivate a team of dedicated staff members, providing guidance, support and ongoing training
- To contribute to and understand the business and budgetary performance
- Ensure exceptional customer service by addressing customer inquiries and concerns, resolving issues promptly
- Maintain a safe environment for all visitors and staff, addressing any potential hazards
- Perform various administrative tasks, such as timesheets, banking processes, stock takes and Front of House booking system (XN)
- To support the Assistant Manager in improving service delivery and the customer experience
Benefits
We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind, so what can we offer you?
- My Staff Shop, our very own staff benefit scheme, gives employees access to a great range of benefits. Get discounts on cinema tickets, travel bookings, high street e-vouchers, gift cards, days out, leisure activities and your day to day spending.
- Discounted Staff membership (including family members)
- Incremental holidays
- 24/7 / Employee Assistance Programme - 24/7 confidential, independent and professional counselling.
- Company pension
- Various insurance and saving schemes
- Financial advice
- Cycle-to-work and Car Leasing tax-efficient schemes (salaried staff only, depending on earnings).
- All this as well as fully funded training and career progression opportunities in a team working environment
Closing date: 4th August 2023
Salary: up to £21,336 per annum
