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We have an exciting opportunity available for an Operations Manager to join our team working on a full time permanent basis, 40 hours per week, 5 days out of 7. In return we will offer you a competitive salary, a place to develop your skills as part of the management team in a thriving company and the chance to work in some of the UK’s most stunning forest environments.

If you are truly passionate about creating wonderful guest experiences, love the outdoors, and want a genuinely different career, you have come to the right place. At Forest Holidays, our purpose is to create authentic experiences in Britain’s amazing forests, connecting people, nature, and local communities.

The Operations Manager Role:

As part of the location management team and reporting to the General Manager, the Operations Manager role is to deliver an exceptional holiday to our guests. Responsible for the overall appearance and maintenance of the location, the cabins and the hot tubs.

Responsibilities include:

• Accountable for ensuring our Health and Safety process and procedures are carried out and properly recorded, and that all team members on location are properly trained as required.
• Accountable for all processes and procedures regarding our hot tubs, carrying out regular audits and feedback of scores and comments regularly to your team.
• Management of both the exterior and interior maintenance and décor of the cabins, ensuring everything is in excellent working order.
• Management of bike fleet and bike hire centre.
• Ensuring the Operations Team are supported and motivated, given regular performance reviews and adequate training in their role.
• Management of guest feedback through “Plant Your Feedback” (our guest feedback platform) ensuring comments and scores are regularly shared with your team
• Management of a Planned Maintenance Tracker to ensure all equipment is regularly serviced within budget.
• Manage departmental budget and work with the rest of the management team to utilise revenue opportunities on location.
• Duty Manager responsibility, including deputising for the General Manager in their absence when required.

As our Operations Manager we can offer you:

• 15% annual bonus available on personal/company performance
• Get paid early with Access Early Pay - a great help for covering the unexpected
• Save on cabin breaks - pre-book a break with up to 20% off or travel last minute for just £50 a cabin. You also get a friends and family discount giving them 15% off all breaks
• Enjoy subsidised meals with our team menu at the Forest Retreat
• Plan for your retirement - join our pension scheme and we’ll pay a 5% contribution
• Save on shopping bills with discounts from hundreds of brands with the Forest Rewards app

Our ideal Operations Manager:

The successful candidate will be extremely organised, able to balance many challenges and tasks at once, provide motivation and guidance to the team while being aware of our guest needs. Prior experience managing teams and budgets is essential, facility management is advantageous. A positive and can-do attitude is essential and a willingness to roll your sleeves up and always lend a hand.

As a flexible, positive, and enthusiastic member of the management team you will be happy to get involved in other activities on location. Self-motivated and ready to lead the team, you will be key in delivering business results and will make a valued contribution as you help our dynamic and growing business become the UK’s most recommended holiday provider. With experience of managing a team and delivering first class results, you will be keen to ensure that our guests’ experience is consistent and extraordinary.

Promoting a collaborative culture, you will bring your experience of leading a team and through training produce the highest standards. Excellent time management skills together with an ability to use your initiative and problem-solve are essential. You will be someone who prides themselves on delivering on your commitment to ensure our cabins are pristine for our guests' arrival. A love for the outdoors is essential as these tasks need completing rain or shine every day of the year.

At Forest Holidays, our purpose is to help people experience and reconnect with forests, each other and rural communities. Because these connections are good for people and good for nature.

We’re privileged to be situated in beautiful corners of the UK’s forests and employ over 700 local team members in full and part time positions. Our promise, hand in hand with our local partners, Forestry England, Forestry and Land Scotland and Natural Resources Wales is to help the forests thrive, so that they are better than ever for future generations.

We have 11 locations across the UK and we’re growing. We opened our most recent location at Delamere Forest in April 2021 and are due to open a new location in Garwnant, Brecon Beacons in winter 2022. Forest Holidays is a thriving company, whether you want to grow your experience, nurture meaningful connections or allow your wildest aspirations to bloom, here you’ll find jobs where you really CAN see the wood for the trees.

Don’t miss out on the opportunity to join our fantastic team! Click ‘Apply’ now!