Operations Manager London, England
Job description
Operations Manager - Market Leader (Central London)
Our client is a sustainable last-mile logistics startup in London that uses an all-electric fleet of vehicles to deliver parcels quickly, cheaply, and in an environmentally-friendly manner. They are seeking a motivated, hands-on Operations Manager to lead their London operations with the potential for quick career progression.
This position involves a willingness to get involved in various aspects of the company. The Operations Manager may be required to liaise with the tech team on product development, as well as performing more practical tasks such as sorting parcels in the street out of the back of a van. The ideal candidate will be someone who embodies the value of leading by example and is comfortable with the fast-paced environment of a pre-seed stage startup.
What’s in it for you?
- Salary up to £80,000 based on experience
- Company pension scheme
- 25 days holidays + bank holidays
- Career progression
- L&D opportunities
As an Operations Manager you will be:
- Delivering Parcels
- Planning and optimising delivery routes using company software.
- Ensuring all riders and drivers set off efficiently in the morning.
- Monitoring and supporting riders and drivers to make deliveries as efficiently as possible.
- Ensuring that the day-to-day operations of the London depots are running efficiently including pick and pack, receiving, shipping and so on.
- Managing hiring for riders, warehouse associates, and associate operations managers.
- Maintaining regular communication with all levels of the business including riders, and the executive team.
- Ensuring Health and Safety rules and regulations are adhered too.
- Ensuring all parcel issues are sorted quickly and all vehicle issues are attended to. Occasionally heading into the field to address breakdowns or to deliver parcels to customers.
- Leading a team of Associate Operations Managers
- Developing, structuring and implementing new policies and procedures that focus around improving company performance, safety, quality and service.
- Driving improvements in people, processes and technology.
- Driving cost reduction through operational efficiencies.
- Leading operations in the London
- Conducting and leading weekly and monthly meetings with staff to discuss overall performance.
- Leading and communicating positively to ensure a harmonious work environment and customer satisfaction.
Requirements:
- Experience in logistics and new business development
- History of managing multiple, competing priorities simultaneously.
- Proven ability to identify, analyse, and solve ambiguous problems with an extreme attention to detail.
- A track record of taking ownership and successfully delivering results in a fast-paced, dynamic environment.
- Passion for delivering exceptional customer experiences.
- Previously worked in a high-growth situation and/or start-up environment and is experienced in implementing processes and systems for efficient operations.
- Excellent time management, organisational, communication and presentation skills with strict attention to detail.
- Prior work experience in a start-up environment preferred.
Job Types: Full-time, Permanent
Salary: £45,000.00-£80,000.00 per year
Benefits:
- Company pension
Schedule:
- Flexitime
Ability to commute/relocate:
- London, Greater London: reliably commute or plan to relocate before starting work (required)
Experience:
- Operations management: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
