operations manager Kingston upon Thames, England
Job description
What you'll be doing:
As our Regional People Operations Manager you will look after 3 London horse racing tracks (Sandown, Kempton and Epsom) delivering 104 JCC race days a year (30% of all JCC fixtures) and an equally busy C&E portfolio (including Boxing day and 27 th December racing and a busy summer season)
You will manage a small team of People Ops Officers, building strong relationships with all stakeholders to enable smooth running of the department, consistently improving standards and achieving efficiencies.
More about the role:
Ensuring that the appropriate quantity, consistency and quality of staff are booked for work at the locations
Management of the variable payroll to achieve set payroll budget targets while meeting the operational needs of the locations
Developing and delivering recruitment plans and activities in the region to ensure direct recruitment is maximized
Developing, improving and furthering local universities, colleges and job centres relationships to enhance community engagement and recruitment
Developing and delivering training plans and activities in the region to ensure high and increasing level of staff skill
To drive the highest calibre of directly resourced casual staff, whilst consistently liaising with all operational parties to ensure that the correct volume of staff is booked for work whilst also ensuring all staff have the proper skill set to fulfil the roles
Ensure that the People Ops team is optimising all resources, assigning each colleague direct responsibility for Recruitment and Selection/Induction/Learning and Development, whilst taking complete overall ownership
Manage unit rotas in line with business needs and set targets. Working within all given budget parameters, accurately forecasting performance
Explore new and diverse ways of recruiting and retaining a database of staff; commanding loyalty as much as possible in order to grow a large, reliable and professional team
Supporting the region with internal and external audits, including ownership of ipoe People signature
Supporting the HR function within the region including supporting investigations, TOIL management, and being the first point of call for any HR issues within the region
Manage and drive the labour plan
Provide strong leadership and focus whilst delivering and managing the People Operations function within the region
What we’ll give:
People Operations Manager - London Jockey Club
£40,000 per annum, 40 hours per week, 5 days over 7
Discretionary bonus
Flexible working options
Compass exclusive offers on PerksAtWork
Access to a wide range of programs to train and develop you
Pension contribution
Medicash healthcare
Eyecare vouchers
Meals provided on duty
Discounted tickets to JCC events
Who you are:
Previous experience working in a Labour Operations and or HR Manager or similar type of role in a demanding environment
Positive attitude and friendly approach
Commercial experience in a fast paced, high volume variable labour environment (desirable)
Awareness of the local recruitment market and key competitors
Experience of working with a client group
High degree of IT proficiency
Excellent written and verbal communication skills
Training delivery skills (essential)
Ability to lead others
Engaging, enthusiastic, sociable and motivated (essential)
Able to influence and operate at all stakeholder levels
Ability to support change with effective project and stakeholder management skills
