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As our Operations Manager you will lead all elements of catering and to deliver the operational efficiency. Planning, presentation and delivery of the food and beverage offer at the SEC, managing a team of people at high profile events within our retail, hospitality, and restaurant business.

Ensuring all standards are achieved and that we deliver best in class operation that continues to evolve operationally and technologically.

• Able to consult effectively with senior stakeholders, contractors, and partners. Operational POC – lead operator for SEC stakeholder liaison
• Actively maintain day to day contact with the venue client to enable the closest possible working relationships. Must be a confident speaker and able to deal effectively with all stakeholders
• Support the sales team to develop financially sound bids and proposals and sign off final agreements to ensure we deliver operationally sound contracts
• Understand and support the ordering process and that delivery schedules are updated, and orders placed in time
• Understand and analyze COS, VPM, liquor yields to aid decision making
• Responsible for the non-live setup days and ensure all catering areas in the venue are ready and presentable during client show rounds and set ahead of operation going live
• Work in collaboration with the Logistics Manger to manage the rotas, stock and stock taking schedules
• Drive top line/SPH – while in full control of production and wastage
• Display a positive guest attitude and is keen to be involved in initiatives including CSR, Sustainability, Equality, and diversity
• Work with the Back of House Manager to manage departmental maintenance log, ensuring resolutions are made in an appropriate timeframe.
• Attend training sessions and client meetings as required
• Deliver effective, motivational, and informative pre-shift briefing to managers.
• Communicate strategy to team and ensure that improvements are implemented to maximize performance and customer satisfaction
• Ensure Challenge 25 and RAS is strictly adhered to
• Take overall responsibility for ensuring compliance with health and safety regulations within the rooms division, maintaining accurate and up to date records and risk assessments for the department. Report any health and safety hazards immediately you become aware of them
• Ensure that health, safety & hygiene rules, and procedures are always followed as a priority
• Solve operational issues/concerns in suitable time. Demonstrate initiative-taking working practice and a sense of urgency when required, whilst being able to multitask and prioritise
• Actively deal with customer feedback in a positive manner and advise the Venue Director as appropriate
• Be prepared to feedback all progress updates to the Venue Director and the Business Manager
• Consulting with the wider team to ensure the SEC operations and requirements are fully covered

Operations Manager

• £36,000 per annum, 40 hours per week
• Compass exclusive offers on PerksAtWork
• Access to a wide range of programs to train and develop you
• Pension contribution
• Medicash
• Eyecare vouchers
• 5 over 7 days
• Parking onsite
• Free lunches/dinner during work hours

Essential:

• A minimum of 2 years in a Management role with P&L accountability in high-volume quality food service and/or conference and event catering
• Able to demonstrate the development of financial controls, forecasting and commercial modelling
• Experience in leading a team of no less than 8 delivering great food and a superior customer experience
• Excellent communication skills and ability to engage stakeholders effectively.
• Strong IT Skills
• Sound knowledge and ability to manage all aspects of Health, Safety, and Food Safety in a foodservice environment
• Must possess strong commercial acumen & have outstanding skills to increase sales & profitability within all areas of the business
• Able to motivate and inspire people at all levels
• Fully flexible and willing to adapt to ever-changing environments

Desirable:

• NVQ Level 3 or equivalent qualification in Hospitality or management related discipline
• Experience of working in environments involving high levels of customer care
• Experience of working collaboratively with a client and experience of managing and delivering all contractual terms
• Experience with managing multiple operations and/or multiple service streams