operations manager Remote
Job description
Collette is seeking a Travel Operations Manager to join our Product Team. The ideal candidate resides in the United Kingdom.
About Collette: Let Us Show You the World
There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette’s passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company’s future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another – Collette is all about the people. So, what are you waiting for? Your journey starts here.
Position Summary
As an operational leader, the Travel Operations Manager builds relationships at every level of the organization and connects all departments to maximize efficiency and ensure tours operate successfully. Maintaining the role of primary point of contact and territory expert for internal and external stakeholders, they educate individuals on the tours within their region and provide information to travelers when needed. As an advocate for tour excellence, the Product Manager monitors traveler satisfaction and holds our vendors accountable for quality service while driving the regional team to make impactful changes on a series-wide scale where necessary.
Primary Functions
- Act as the first point of contact for the company, vendors, and clients for the assigned territory to answer questions, solve problems and assist coworkers, vendors, and clients.
- Manage vendor relationships within territory to ensure proper service and delivery of our tour components.
- Resolve vendor issues related to quality concerns and contract execution.
- Responsible for approving, negotiating and message creation on all tour changes.
- Manage all issues and questions when tours are on the road, as well as hotel walks and any other issues that may arise prior to or during a tour departure.
- Collaborate closely within the Product, Operations and Tour Delivery teams to understand guest challenges and work to improve the expectations of the guest and the quality of the programs.
Knowledge and Skills
- Demonstrates strong leadership skills and is a proactive and positive professional with the ability to work well under pressure.
- Collaborates well with others and fosters a cooperative work environment; initiates and commits to self-development.
- Self-starter: Ability to plan and organize work and set own priorities in a fast-paced environment; must be able to multi-task efficiently and accurately while thinking critically; possess high attention to detail and thoroughness.
- Possesses a fiscal understanding of how decisions impact financial position. Ability to evaluate business decisions while considering the tour margins and remaining guest centric
- Demonstrated ability to utilize independent judgement and sound decision making to solve unique challenges and see challenges through to resolution.
- Presents strong communication, interpersonal, and presentations skills within a diverse global community and to all stakeholders.
- Some contracting skills required.
- Strong attention to detail. Strong analytical skills.
- Ability to prioritize and deliver on multiple priorities
- Must be flexible to an ever-changing travel industry and educated in current events worldwide: Ability to work flexible shifts, including weekend and holiday coverage to meet business needs.
- Proficient computer skills in Microsoft applications.
- Must be available to travel approximately 40 – 60 days per year
Job Type: Full-time
Pay: From £40,000.00 per year
Schedule:
- Monday to Friday
Work Location: Remote
