operations manager Windsor, South East England, England
Job description
At British Gas, we have a huge opportunity to help customers, and the nation, prepare for a net zero future and support them through a once in a generation cost-of-living crisis.
We’re one of the best-known services companies in the country. We have a compelling set of low carbon solutions for customers, a family of door-opening brands and we’re really excited about the future
British Gas Zero exists to increase and accelerate the impact of British Gas in the energy transition in UK homes. Centrica is uniquely placed to be the leading business driving the energy transition across the UK housing stock. By creating a more autonomous group focused on Net Zero, we intend to quickly establish:
Unrivalled economies of scale and efficiency in the installation, integration and management of electrification assets in the home
A unique consumer home energy management value proposition that significantly increases stickiness with British Gas as well as offering a compelling value exchange between consumer and business
The strongest network of partners that will allow us to unlock growth (from Metro Mayors; to OEMs; to LAHAs; to retailers; to new build developers; to banks and beyond)
British Gas Zero operates with the characteristics of a private-equity backed business, with a clear mid-term investment thesis, a highly motivated leadership team, relentless pursuit of a small number of near-term KPIs, unwilling to accept barriers to our success.
We're now in search of a Head of Operations who will report to the British Gas Zero Fulfilment Director and will be responsible for setting up and running a best-in-class Net Zero operation. This critical role will be responsible for leading all of our customer facing and fulfilment teams, including our engineers in customers’ homes and service delivery partners.
The Head of Operations will ensure we deliver a brilliant customer experience every time, reflecting local market dynamics and putting safety first.
Key accountabilities
Own and deliver a safety strategy that is embedded in everything we do ensuring customer and colleague safety is our number one priority
Lead an effective, localised fulfilment operating model with trusted, highly skilled people. Delivering a frictionless, effortless experience for customers
Implement process and operating rhythm that results in operational rigour and a continuous improvement culture
Using our Purpose, inspire Field, Planning and Customer Contact teams working across the full Net Zero product range
Remove barriers and create the path to enable the delivery of our OKRs not compromising operational excellence
Apply external best practice to the day-to-day operation, including learning from outside the traditional energy sector
Previous experience
Demonstrable experience of applying a growth mindset to deliver significant and sustainable improvements in business performance
Preferred knowledge and understanding of Net Zero products & services
Experience of building, inspiring and motivating teams
Proven experience of running a successful operation, driving for commercial OKRs
Proven capability in leading & supporting virtual, diverse teams being able to influence at pace and remotely
Highly effective communicator, excellent at building internal and external relationships and managing relationships to optimise value
Excellent analytical skills
Competencies
Credible and trusted communicator, easily able to build strong relationships at a senior level
Decisive, able to take ownership and deliver in a fast-paced entrepreneurial environment
Possesses the entrepreneurial nous and vision to develop and deliver the regional strategy and plan
Naturally driven, enthusiastic with a strong personal commitment to success
Motivating and inspiring leader with the ability to galvanise support and influence across the organisation
Persistent, “can do” mentality – willing to “roll your sleeves up” and get involved
Natural passion to join the NZV business and contribute to our success
Intellectual horsepower to understand the detail, alongside the complexity, and still drive the strategic aims of the business plan
Experience working within a commercially focused team, with demonstrable experience of managing key deliverables to time, including multiple targets and balancing priorities
Previous experience working in an agile, matrixed organisation advantageous
Not afraid to challenge the status quo
Embraces change and always looking for opportunities to improve performance
We are proud to be recognised as a disability-confident employer. Our customers come from a variety of different backgrounds, and so do we. We hire great people from all walks of life, not just because it’s the right thing to do, but because it makes our company stronger. We will continue championing inclusivity while investing in our local communities to create a better, more sustainable world for everyone.
We are incredibly proud to have been recognised by The Times for being one of the Top 50 Employers for Women.
Our people are the beating heart of our business. We are incredibly proud of our commitment to being FlexFirst. From childcare to furry friends, we listened to our people and understood that they work best when they are comfortable and have a flexible working model that suits their individual needs. We embrace the opportunity to give our colleagues a choice to work from anywhere whilst still ensuring they can connect and engage with their teams through office days, employee networks and virtual events.
Competitive salary and bonus potential
Employee Energy Allowance at 15% of the government price cap
Pension scheme
Electric car lease scheme
- 33 days holiday allowance, inclusive of public holidays, and the option to buy up to 5 additional days
We are committed to creating a cleaner and greener future. And we’re making big changes to help us get there. That means cutting customers' emissions and our own to reach net zero. And because our people are the beating heart of our business, we will continue to champion inclusivity, develop future skills and invest in our local communities to create a better world for everyone. As part of our reforestation project with WeForest, for every new employee that joins our family, we plant trees in underprivileged areas in Tanzania to offer farming and wildlife economy opportunities for locals
#LI-BGAS
At Centrica we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. To build a more sustainable future, we need the best team – a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are dedicated in helping to close the diversity gap and would love to see more females, people of colour and LGBTQ+ employees, as well as those from a variety of cultures and ethnicity to veterans and the differently abled. Supporting diversity and inclusion is a big part of who we are, we are not looking for people to fit into our culture but to add to it!
PLEASE APPLY ONLINE by hitting the 'Apply' button.
Applications will ONLY be accepted via the ‘Apply’ button.
This role is being handled by the Centrica recruitment team and NO agency contact is required.
