operations manager Cambridge, East of England, England
Job description
Salary: £24,300 - £30,600
Location: Cambridge/Hybrid (1-2 days per week in the office)
Contract: Permanent/Full Time (35 hours per week)
A chance to develop a career within the operations department of a leader in the educational sector, actively making a difference to our learners around the world.
This is an exciting opportunity for a talented administrator to join a passionate, fast-paced operations environment providing world class support to our millions of customers and qualifications around the world.
We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.
About the role
Operations is made up of several departments, responsible for key processes that ensure we can deliver qualifications securely and successfully to schools and students around the world. The Despatches team at Cambridge International is responsible for ordering, uploading, despatching, and tracking all assessment and administration materials required to support our customers worldwide, along with the production and despatch of all hardcopy results documents.
Our Team Leaders are vital to those activities because they are close to the action, and are responsible for organising their own and their team's time and energies to meet and exceed objectives. This role involves:
- accountability for the completion of day-to-day tasks of Despatches operations processes.
- support, coach and assist administrators to solve day-to-day issues that may arise and require investigation, direction, or escalation
- acting as the point of contact and lead for specific processes and encouraging your team to look at ways to improve processes
- updating and reporting your team's progress against agreed plans
About you
As our next Despatches Team Leader, you'll need to have experience providing high-quality administrative services using Microsoft Office products. You'll also have excellent accuracy and attention to detail with the ability to work under pressure, prioritising your workload to tight deadlines.
To be successful in this role, you will have:
- Excellent organisational skills.
- Problem solving skills.
- Good written and verbal communication skills.
If you would like to know more about this opportunity and what will make you successful, please see the full job description attached to the bottom of this vacancy on our careers site.
Rewards and benefits
We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:
- Group personal pension scheme
- Discretionary annual bonus
- Life assurance up to 4 x annual salary
- Private medical and Permanent Health Insurance
- Green travel schemes
- 28 days annual leave plus bank holidays
We also offer flexible and hybrid working options from day one. We will consider any work arrangements if you wish to work flexibly or require adjustments due to a disability.
Ready to pursue potential? Apply now.
We review applications on an ongoing basis, with a closing date for all applications being Sunday 13th August 2023 and interviews are scheduled to take place on 23rd & 24th August 2023.
Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.
Please note, Cambridge University Press & Assessment is unable to issue sponsorship under the Skilled Worker Visa route for this role as it does not meet the minimum skill and/or salary requirements.
Why join us
Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.
Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where everyone has a voice, and where we learn continuously to improve together. Ensuring that everyone feels they belong is essential to who we are, and to the contribution we make to society and our planet.
We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.
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