Operations Manager Bristol, England
Job description
Bedminster Family Practice
The closing date is 25 September 2023
Job summary
We are seeking an exceptional Operations Manager to support the Practice Manager and Partners with the day-to-day running of the practice, ensuring that the best possible administrative service is provided to our patients.
The successful candidate will have experience and an aptitude for managing people, systems and services. They are likely to have experience in the healthcare sector, ideally working in a GP practice (although this is not essential), and will have skills and experience in leading a team, managing staff, working with a variety of operating systems and providing excellent customer care.
This role could be full-time or part-time (minimum 30 hours, four days a week) by mutual agreement.
This is an exciting opportunity for the right person to join an enthusiastic and dedicated team, to further enhance our ability as a GP practice to provide high quality, effective patient care.
We provide a comprehensive 2-week induction period to give you the opportunity to meet and shadow colleagues. We find the induction very worthwhile as you will fully appreciate the rest of the team and make connections with those you will be working with and supporting you.
Main duties of the job
Work closely with the GP Partners and Practice Manager, to provide a timely and responsive service for the implementation and maintenance of all business, administrative, clinical and patient services.
Support the Practice Manager to lead the smooth daily running of the surgery.
Provide on the ground management and leadership, to ensure the end-to-end administration processes for the practice are efficient and maximise revenue, and that the patient experience is optimised at all times.
Assist with CQC compliance.
Ensure a supportive and positive work environment where each member of the administrative team is recognised for their contribution to the organisation and afforded an opportunity to realise their full potential.
Provide leadership and management skills to enable the practice to meet its agreed aims and objectives within a profitable, efficient, safe and effective working environment.
About us
Bedminster Family Practice is a friendly, GP Practice situated in purpose-built premises with a patient list size of 12,500. We are part of Swift Primary Care Network (PCN).
The Practice is located close to Bristol City Centre and within walking distance of Bristol Harbourside and Temple Meads train station.
Bedminster Family Practice is led by an enthusiastic and proactive team of three GP Partners who are involved on a day-to-day basis with the running of the Practice, each taking a role in management and supported by a Practice Manager. In addition, there are currently eight salaried GPs, trainee doctors, two practice nurses, two pharmacists, a social prescriber, a health and wellbeing coach, a First Contact physiotherapist, nursing team and a mental health support worker, as well as a team of receptionists and administrators.
The surgery is a successful training practice.
Job description
Job responsibilities
The following are the core responsibilities of the Operations Manager. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.
The Operations Manager is responsible for
- Supporting the practice manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities
- Providing leadership and guidance to all staff ensuring that they adhere to policy and procedure at all times
- Overseeing the administrative elements of QOF, liaising with GPs, nursing staff and administrators
- Implementing systems to ensure compliance with CQC regulations and standards
- Reviewing and regularly updating job descriptions and person specifications ensuring all staff are legally and gainfully employed
- Acting as the lead for recruitment including pre-employment checks and DBS
- Evaluating, organising and overseeing the staff induction programme
- Implementing and embedding an effective staff appraisal process
- Implementing and embedding an effective practice and staff development plan for all staff (clinical and administrative) whilst maintaining a robust training record
- Implementing effective systems for the resolution of disciplinary and grievance issues, maintaining an overview of staff welfare
- Leading the management of the clinical system, ensuring IT security and IG compliance at all times and responding to and resolving all local IT issues
- Actively encouraging and promoting the use of patient online services
- Updating and acting as the focal point for the practice website and social media sites
- Guiding staff and developing searches and audits on the clinical system
- Reviewing and updating clinical templates ensuring they relate to current practice
- Marketing the practice appropriately to ensure patient population is stable or increasing
- Managing contracts for and highlighting issues with services i.e., cleaning, gardening, window cleaning etc.
- Guiding the team to reach QOF targets (supported by the nursing and administrative leads)
- Ensuring the staff implement the practice wide approach to the management of all patient services matters
- Managing DNAs, providing data and planning tools coupled with liaison with referred repeat offenders
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
- Evidence of continued professional development
Desirable
- Professional qualification
Experience
Essential
- Experience of working with the general public
- Experience of managing administrative staff
- Knowledge of good employment practices and HR processes
- Experience of working as part of a multi-disciplinary team
- Relevant health and safety experience
Desirable
- Experience of working in a healthcare setting
- Experience of performance management, including appraisal writing, staff development and disciplinary procedures
- Experience of successfully developing and implementing projects
- Knowledge of achievements required in General Practice such as QOF and local enhancements
Skills and Qualities
Essential
- Excellent communication skills (written, oral and presenting)
- Strong IT skills (generic)
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
- Effective time management (planning and organising)
- Ability to network and build relationships
- Ability to implement and embed policy and procedure
- Ability to motivate and train staff
- Excellent interpersonal skills
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Ability to drive and deliver change effectively
Desirable
- Ability to recognise opportunities to enhance service delivery
- Excellent leadership skills
- Strategic thinker and negotiator
- EMIS user skills
- Proven problem solving and analytical skills
Other
Essential
- Flexibility to work outside core office hours
- Disclosure Barring Service (DBS) check
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Bedminster Family Practice
Address
Regent Road
Bedminster
BS3 4AT
Job Types: Permanent, Part-time, Full-time
Part-time hours: 37.5 per week
Salary: £32,000.00-£36,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Flexitime
- Free flu jabs
- Free parking
Schedule:
- Flexitime
- Monday to Friday
Ability to commute/relocate:
- Bristol, BS3 4AT: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (required)
Experience:
- Operations management: 2 years (required)
Work Location: In person
Application deadline: 25/09/2023
Reference ID: OM 082023
