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We are on the hunt for a Retail Operations Manager to join the team at a renowned museum, based in London.

The role

The Retail Operations Manager is responsible for managing the museum’s front of house retail operations, ensuring that customer service, sales performance, profitability, replenishment and presentation are optimised across the physical shop outlets. You will lead, motivate and develop the retail duty managers, who in turn manage the team of Retail Assistants.

You will utilise your passion and enthusiasm for design and retail to inspire the team to successfully deliver and exceed retail KPIs, including increasing average transaction value and visitor conversion rates. You will apply your attention to detail to ensure accurate financial controls and processes, and accurate stock records.

The post holder will work closely with other commercial team and museum colleagues to deliver ambitious commercial objectives.

How you’ll dazzle us

Our client is looking for someone with demonstrable retail line management experience, gained in a fast-paced environment. You should have the ability to enthuse, lead, motivate and inspire others through excellent communication and strong interpersonal skills with the ability to build strong relationships at all levels internally and externally, showing a willingness to collaborate with and support others.

The perfect candidate will display aptitude and passion for delivering an exceptional customer experience, creating and maintaining a strong customer service culture. They will be highly organised with the ability to prioritise, managing tasks simultaneously and perform effectively under pressure. It’s essential that the candidate has the ability to ensure that the museum’s reputation for high standards of presentation is maintained with an interest and aptitude for visual merchandising and display.

Having experience in meeting and exceeding revenue and KPI targets and motivating others to achieve these targets along with strong attention to detail and the ability to interpret data and manage stock processes is essential.

Experience within museums, galleries, heritage, or the cultural sector and experience managing multiple retail areas is desirable. An interest in design is also a huge plus!

What happens next

If you would like to take the next step in your career, apply now!