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Job Description Summary

Job Description

Customer Contact Operations Manager

Fixed Term Contract 6 months

At Aegon it’s our mission to help the UK achieve a lifetime of financial security. We’re one of the biggest providers of financial well-being products in the world, and we’ve got almost 4 million customers in the UK. We help people live their best lives. We help them with the big stuff, for the moments that matter: Pensions, Insurance, Savings, Investments.

We’ve led the way in innovation that can make people’s financial assets work smarter as well as harder. From online technology that gives one-stop access to a universe of investment opportunity – to retirement products that make wealth planning simple, easy and fulfilling – we’re dedicated to getting people closer to their financial goals every day.

We’re looking for a Customer Contact Operations Manager to work with our existing team to ensure the Customer Contact operation is efficient and all Service Levels are met as well as supporting improvements to customer experience activities in our operation on a 6-month fixed term contract. As well as building internal partnerships within Customer Contact, you’ll work with shared service departments and external suppliers to deliver results. We’ll expect you to work with your peers to set and drive the delivery of standards, promote, and embed a positive colleague engagement environment as a leader within Operations.

We’d love to hear from you if you have:

What’s in it for you?

We know our staff have busy lives and commitments outside work, so we work flexibly where possible and have a hybrid approach to office working (typically 2 days in the office per week, 3 from home). This role will also require occasional travel to other UK sites.

We also offer private medical cover, life assurance, critical illness cover, enhanced parental leave and a variety of lifestyle benefits to help our staff live their best lives, including retail discount vouchers, cycle2work scheme, subsidised restaurant and online GP appointments.

The closing date for applications for this role is Friday 23rd June.

The legal bits

We’ll need you to confirm you have the right to work in the UK. If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing satisfactory references.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their age, disability, race, religion/belief, gender, sexual orientation, or gender identity.