operations manager Edinburgh, Scotland
Aegon
Full Time
Edinburgh, Scotland
42507 - 37750 GBP ANNUAL Today
Job description
Job Description Summary
Job Description
Customer Contact Operations Manager
Fixed Term Contract 6 months
At Aegon it’s our mission to help the UK achieve a lifetime of financial security. We’re one of the biggest providers of financial well-being products in the world, and we’ve got almost 4 million customers in the UK. We help people live their best lives. We help them with the big stuff, for the moments that matter: Pensions, Insurance, Savings, Investments.
We’ve led the way in innovation that can make people’s financial assets work smarter as well as harder. From online technology that gives one-stop access to a universe of investment opportunity – to retirement products that make wealth planning simple, easy and fulfilling – we’re dedicated to getting people closer to their financial goals every day.
We’re looking for a Customer Contact Operations Manager to work with our existing team to ensure the Customer Contact operation is efficient and all Service Levels are met as well as supporting improvements to customer experience activities in our operation on a 6-month fixed term contract. As well as building internal partnerships within Customer Contact, you’ll work with shared service departments and external suppliers to deliver results. We’ll expect you to work with your peers to set and drive the delivery of standards, promote, and embed a positive colleague engagement environment as a leader within Operations.
We’d love to hear from you if you have:
- Operational leadership experience to lead and manage improvement delivery whilst maintaining a market leading customer experience, ideally within financial services or a regulated industry.
- Strong Communication skills and the ability to communicate openly with Team Managers and staff on key issues, department progress and achievement against business objectives and plans.
- Expertise in Customer Contact that supports strategy through tactical and operational management as well as supporting complex transformational programmes.
- Experience in people management and coaching in an Operational environment.
- Risk management experience: ability to manage and control departmental risks ideally in a Financial Services environment.
What’s in it for you?
- A competitive salary depending on the experience you can bring.
- A non-contributory pension between 8%-12%
- A discretionary bonus, depending on personal and company performance.
- 34 days leave per year (including bank holidays, pro-rated for part-time)
We know our staff have busy lives and commitments outside work, so we work flexibly where possible and have a hybrid approach to office working (typically 2 days in the office per week, 3 from home). This role will also require occasional travel to other UK sites.
We also offer private medical cover, life assurance, critical illness cover, enhanced parental leave and a variety of lifestyle benefits to help our staff live their best lives, including retail discount vouchers, cycle2work scheme, subsidised restaurant and online GP appointments.
The closing date for applications for this role is Friday 23rd June.
The legal bits
We’ll need you to confirm you have the right to work in the UK. If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing satisfactory references.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their age, disability, race, religion/belief, gender, sexual orientation, or gender identity.
Equal Opportunity Employer:
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their age, disability, race, religion/belief, gender, sexual orientation or gender identity.
About Aegon
CEO: Alexander R. Wynaendts
Revenue: $10+ billion (USD)
Size: 10000+ Employees
Type: Company - Public
Website: www.aegon.com
Year Founded: 1844
