operations manager Ipswich, England
Job description
Access Community Trust promote social inclusion for the community benefit by preventing people from becoming socially excluded, relieving the needs of those who are socially excluded and assisting them to integrate into society. We are currently recruiting a Health and Wellbeing Operations Manager to join our team, covering the East and West of Suffolk (Ipswich, Bury St Edmunds and Lowestoft).
Reporting to the Head of Health and Wellbeing, the Operations Manager will be responsible for providing leadership to their mental health and community support teams in East and West Suffolk to ensure that the operational priorities in the contact centres are aligned to the overall organisational priorities and are delivered through a clear focus on safety, customer experience & sustainability. The Health and Wellbeing Operations Manager role will work in conjunction with Service Managers and Team Leaders and manage both the day to day and long-term service delivery and performance objectives across multiple departments. Ensuring that we meet our service level agreements within the parameters of our budgetary requirements whilst maintaining a quality service for our customers and employees.
Other key responsibilities:
- Line management of teams, including of practical objectives and regular performance updates
- Proactive management of the employee lifecycle
- Facilitate clear and regular communication to all team members to ensure they are aware of and recognise organisational priorities and focuses Progress and performance
- Actively participate in team performance and assurance review meetings
- Leadership
- Build a reputation of being a visible and engaging member of the Health and Wellbeing Team and wider leadership team
- Act as a key link in the communication between the teams/hub/service
- Build relationships with internal Stakeholders the team/hub/service to work collaboratively to achieve their objectives
- Proactively partake in projects and transformation, representing Health and Wellbeing and ensuring changes and improvements are shared and communicated. Dedicate time to workshops and project discovery meetings
- Customer Experience
- Organisation Sustainability
We are looking for an experienced leader with a proven track record in managing high performing teams. Working between our core hours of 8am – 6pm you will be instrumental in the management of our customer focused operations. Variety comes in the way of managing multiskilled teams, travel to our hubs and communities and being part of our ambitious senior leadership team.
It is essential that the Health and Wellbeing Operations Manager has experience within a similar role, the ability to role-model own behaviours and work with others whilst inspiring a motivated and productive team. You will have experience making sound business decisions and the ability to generate a client-focused services. You will also be able to effectively communicate key concepts, priorities, and challenges to all areas of the business.
On offer is a salary of £38,890-£44,503 per annum plus other company benefits including:
- One month paid sabbatical after 5 years’ service
- Basic annual leave entitlement of 28 days plus bank holidays
- Additional annual leave – one extra day per full year of service, up to five extra days after five years’ service
- Enhanced maternity/paternity/adoption leave – 10 weeks full pay if statutory eligibility is met
- Company sick pay after 6 months
- Simply Health Level 1 paid by company, option to upgrade or add dependents
- 24/7 counselling helpline
- Cycle2work scheme
- Personal Accident Cover
- Access to a wide range of store, leisure and travel discounts
We recruit talented, dynamic people with diverse backgrounds and experiences, all united by a belief in our mission and a focus on delivering measurable results. We’re proud to be an equal opportunities employer and are committed to creating a fully inclusive workplace, where everyone feels able to participate and contribute meaningfully. You must be open-minded, curious, resilient, and solutions-oriented, and be committed to promoting equality, and safeguarding the welfare of team members and clients alike.
If this sounds like a position for you, we would love to hear from you! Please apply by uploading your CV and Cover Letter or email to [email protected]
We are a Disability Confident Employer and are committed to an inclusive and accessible recruitment process. We offer a guaranteed interview to applicants who declare a disability and meet the minimum criteria for the role. For support in applying or to request reasonable adjustments, please submit an enquiry through our website https://www.accessct.org/.
Access Community Trust is committed to safeguarding and promoting the welfare of all its young people and vulnerable adults using our services and expect all staff and volunteers to share this commitment.
Please note: As this role involves working with vulnerable people; a satisfactory enhanced disclosure from the Disclosure and Barring Service is required. This is to be paid for initially by the successful candidate and will be reimbursed fully upon the successful completion of a six-month probationary period.
Please note: We endeavour to respond to all applicants, however if you do not hear from us within 28 days please do assume your application has not been shortlisted for interview on this occasion.
Job Types: Full-time, Permanent
Salary: £38,890.00-£44,503.00 per year
Benefits:
- Casual dress
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Health & wellbeing programme
- Private medical insurance
- Sabbatical
- Sick pay
- Store discount
Schedule:
- Monday to Friday
Application question(s):
- Access to your own vehicle and business use insurance
Licence/Certification:
- Driving Licence (required)
Work Location: In person
Reference ID: Health and Wellbeing Operations Manager
About Access Community Trust
Revenue: Unknown / Non-Applicable
Size: 51 to 200 Employees
Type: Non-profit Organisation
Website: www.accessct.org
Year Founded: 1975
