Operations - Help Desk Support Sevenoaks, England
Nirvana Maintenance
Full Time
Sevenoaks, England
30000 GBP ANNUAL Today
Job description
Help Desk Support
The role of the Help Desk Support will be responsible for maintaining a strong relationship with a specific and large client who we serve on a daily basis. A strong emphasis on quality, honesty and always providing the highest possible standards is a must.
Core responsibilities include:
- Responsible for the day to day engagement with our client (face/voice of the business)
- Dealing with all inbound enquiries such as telephone, email and across all operational, quoting and contract queries.
- Creating jobs onto internal software following client instructions.
- Scheduling jobs once confirmed with tenants.
- Work within the wider operations team to improve customer experience.
- Liaising with clients on quote requests, job queries and contract admin
- Regular dialogue with clients and tenants (telephone)
- Updating and managing client portal
An exciting role for a bright individual looking to join a growing and fast growth business with an eye of career progression.
Job Type: Full-time
Salary: From £30,000.00 per year
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Sevenoaks, TN13 1DB: reliably commute or plan to relocate before starting work (required)
Work Location: In person
