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Operations Field Trainer

Field Based

Salary 37k plus car or car allowance and generous benefits package

This is a UK based role but some occasional travel to Ireland will be needed.

To support the Academy Lead in delivering classroom and operational support for all levels of the Academy, including leading the TST support role for the Home Grown Heroes programme, driving achievement of Company objectives and upholding our values through consistent operational excellence and continuous people development.

Responsibilities include:

• Planning and executing of the capability assessment stage of the Home-Grown Heroes programme, feeding back relevant constructive information to the Business Development Manager, Academy Lead and Operations L&D Manager.
• Planning and executing the support for Home Grown Heroes’ new store openings.
• Delivery of Manager and Home-Grown Heroes academy levels workshops and training.
• Complete follow-up and observation visits post Academy levels and liaise with franchise group trainers to build action plan for improvements.
• Reporting and monitoring of follow-up visit feedback.
• Monitoring completion of the LMS-based training for Home Grown Heroes store openings.

• Coaching and challenging manager and team member operational performance through robust reviews and training programmes.
• Feedback to and liaise with Academy Lead, Operations L&D Manager and Business Development Manager regarding Home Grown Hero candidate performance post-workshops.

• Delivery of training and on-site support for new store openings, including follow up support for Home Grown Heroes franchisees post-opening, alongside the OEC for the store.
• Design and complete a range of follow-up visits post-delivery of courses to embed learning and see action plans through to completion.
• Liaising with the Learning Technologies Lead to give feedback and design input on eLearning solutions.

What are we looking for:

• Previous operational experience working in a Domino’s store or other QSR franchise group is essential for this role.
• Previous experience working in a Learning and Development, Food Retail or other Hospitality Environment is desirable.
• Previous experience working under own iniative with minimal supervision, excellent time management skills and able to prioritise with minimal intervention.
• Previous experience influencing stakeholders at all levels, building effective value-adding relationships quickly and effectively, particularly across multiple disciplines.
• Strong team work/collaborative skills.
• Competence in use of IT tools including MS Office and Webinar software platforms is desirable.
• No specific qualifications are essential however CIPD is desirable.
• Excellent attention to detail.
• Strong communication and delivery/presentation skills – verbal and written.
• Full Valid Driving required

For the right person Domino’s will provide the opportunity to develop skills and experience with a market leading brand along with a competitive salary and great benefits such as company pension, private medical and dental, discretionary bonus, free parking and of course - discounted pizza!

As of the end of 2022, there were more than 1,200 Domino’s stores across the UK and Republic of Ireland. Selling more than 110 million pizzas a year, Domino’s uses only the freshest, highest quality ingredients. Domino’s is a digital business and we are focused on enhancing our digital capabilities. 90% of our system sales are now through digital channels and we have 5.6m active app customers.