Operations Executive London, England
Job description
Role: Operations Exec
Position: Operations Executive
Reporting to: Senior Operations Director
Job Location: Hybrid working, 3 days work from home, 2 days in our London office
We’re JPC, an award-winning strategic B2B marketing and creative communications agency who help our clients to attract new customers, win more business and grow their most valued key accounts through our uniquely integrated ABX (Account Based Experience) approach. What this ultimately means in plain-speak is that we place our customers, and theirs, at the heart of everything we do, creating hyper-personalised experiences that help businesses to engage better and win more.
Short description of the role:
Working as an integral part of the team in a highly varied role, you will be responsible for ensuring that the day-to-day operations of our business run efficiently and smoothly. The role will also see you supporting the Directors and working with our external HR, IT and recruitment partners to execute the day-to-day agency operations.
You’ll be the oil in the machine – keeping all parts working brilliantly together to ensure we are operating to the highest efficiency and standards.
You will be noted for your diligence, thoroughness, proactivity, aptitude and efficiency, you are encouraged to seize responsibility at every opportunity.
Summary responsibilities:
OPERATIONS MANAGEMENT & ADMIN DUTIES
- Building a robust system to help you and the Operations Director manage supplier, utility and other contracts that will ensure we are always on the best rates and contractual terms
- Keeping internal operational and process manuals up to date with the support of the Operations Director to ensure administration processes work effectively and efficiently
- Finance support including processing expenses, reconciliation of company credit cards and management of petty cash. Including supporting the Operations Director with forecast and pipeline reporting
- Operational reporting including utilisation, timesheets, outsourced partnership performance
- Support Operational administrative day to day tasks such as supplier NDAs, contractor booking documentation and updating of our CRM
- Keep our project management system up to date
- Review and keep up to date all legal and compliance policies, including GDPR, health & safety and all relevant insurances
- Coordination of external providers, HR, Legal, IT and Finance support
- Researching new systems and processes to improve operational efficiencies that keep us ahead of the curve
- Manage travel arrangements for staff on projects
- Work with our external IT support to manage our IT infrastructure and software
- Upward management of three Directors
- Keeping our London office tidy, safe and stocked
- Answering all incoming calls, transferring calls and taking messages and greeting all visitors at reception
- Preparing and managing all meeting requests (sending invitations and meeting confirmations, setting up of room and presentation materials, managing refreshments, etc.)
HR & RECRUITMENT
- Lead the administration of annual reviews of all employee handbooks, contracts and related HR documentation
- Helping shape the on-boarding and retention programme strategy that helps go beyond pure process
- Lead on recruitment, headhunting, advertising of roles, shortlisting of candidates, booking interviews
- Keep the JPC values (Brave, Original, Collaborative and Tenacious), initiatives and culture alive whilst listening to and adapting to team feedback
Key Skills:
- Strong organisation skills
- Professionalism
- Excellent communication skills, both verbal and written
- Proactive and independent problem-solving skills
- Understanding of commercial awareness across role
- Action planning, and prioritisation skills
- Consistent, collaborative team player and independent worker
Personal development indicators
- Play a key and active role in representing JPC to the highest standards, both in your professionalism and delivery
- Be a bright and enthusiastic member of the team, simultaneously confident and humble, and with high levels of emotional intelligence
- Reliable, consistent and trusted advisor to the Operations Director
- Patience, calmness and rational thinking – be part of the solution even in trying circumstances
- Sensitive, considered, timely and astute management of communications with all members of the company
- Demonstrate total accountability and ownership of all critical responsibilities
WHAT’S IN IT FOR YOU?
We’re a values-based business; Originality, Bravery, Tenacity and Collaboration are the values we all live by and that drive our adventurous and restless ‘can do’ spirit. Small enough that you’ll be noticed, and big enough that you can make a huge impact. Some of our achievements in the last few years include;
- Securing billion-dollar clients in tech, telco, construction and more
- Winning more than £12.5BN in successful ABM programmes, bids and tenders on behalf of our clients
- Building a committed, expert and motivated team that blend strategy, content and creative to achieve exceptional results – offering great learning opportunities!
- World-class, award-winning creative, transforming B2B from Boring 2 Brilliant
Above all else, we value our team. We believe work/life balance makes for a happy and productive team and we reward commitment with the same, key benefits and initiatives include:
WHEREVER YOU’RE WORKING FROM
- Flexible working, with 2 days a week in the city
- 23 days holiday (with ability to earn up to 29 days)
- An extra day off for your birthday
- Pension scheme
- Conferences and training
- Regular social events including the Christmas Party and Summer Fun Days
- Annual JPC Culture Awards
- Regular team drinks and Fast Food team days
- High-end office equipment needed to work anywhere incl MacBook
WHEN YOU’RE IN THE OFFICE
- Private office in a modern agency environment in a Spaces, Liverpool Street
- Free tea and coffee, with regular sweet treats
- Pool table
- Showers
- Access to +3000 coworking spaces worldwide
- Networking Events
- Breakout areas
Job Types: Full-time, Permanent
Salary: £30,000.00-£35,000.00 per year
Benefits:
- Additional leave
- Casual dress
- Company events
- Company pension
- Employee discount
- Flexitime
- Referral programme
- Sick pay
- Store discount
- Work from home
Schedule:
- Flexitime
- Monday to Friday
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- London, EC2M 1NH: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (preferred)
Experience:
- Operations management: 2 years (preferred)
Work Location: Hybrid remote in London, EC2M 1NH
