Customer Service Representative Newcastle under Lyme, England
Job description
AMS is the world's leading provider of Talent Acquisition and Management Services. We deliver award-winning solutions to over 65 outsourcing clients and consulting services to hundreds more. Our Contingent Workforce Solutions (CWS) service acts as an extension of our clients' recruitment team and provides professional interim and temporary resources.
Our client is a well Known Corporate and Institutional banking organisation with headquarters in Central London and several other global locations; Providing Finance and Risk Solutions as well as Trading and Flow Sales to global financial institutions, investors, counterparties and corporate customers on a day to day basis.
The Role :
Are you looking for a career in banking?
AMS are currently recruiting for Corporate Customer Service Advisors to work for our financial services client, at their office based in Newcastle-under-Lyme.
- £13.08 per hour
- 35 hours per week
- Monday - Friday, shifts to cover 08:00 - 16:00, 09:00 - 17:00, 10:00 - 18:00
This is an exciting customer service challenge, for which you'll receive some of the best training around, including an induction programme plus extensive ongoing support. As an experienced customer service professional, you should be able to think on your feet whilst following agreed procedures, and you will bring the confidence to take clear and considered decisions - getting it right first time, every time.
The ideal candidate will:
- Have experience in over the phone customer service
- Be PC literate with good literacy and numeracy skills
- Have the ability to communicate clearly and concisely
- Have a strong sense of accountability
- Have a passion for delivering first class customer experience
All training will be conducted on site, Monday to Friday, 9am to 5pm for 6/7 weeks. Once fully trained you will have the opportunity to work hybrid.
Benefits:
- Training to be provided
- Free access to UnMind – a mental health and wellbeing platform that you can use throughout the duration of your assignment to support with mental health, life events, and physical health and wellbeing
- Access to a benefits scheme giving you access to discounted holidays, vouchers, saving bundles, competition and giveaways and a 24/7 worker assistance programme including always accessible counselling services
If you believe you're someone who can exceed customer expectations with every call, apply today!
Job Types: Full-time, Temporary contract, Temp to perm
Contract length: 12 months
Salary: £13.08 per hour
Benefits:
- Wellness programme
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Newcastle-under-Lyme, ST5: reliably commute or plan to relocate before starting work (required)
Experience:
- customer service: 2 years (required)
- call centre: 1 year (required)
Work Location: One location
Expected start date: 20/03/2023
