operations engineer Remote
Job description
Inclusively is partnering with a leading insurance software company to hire a Associate Cloud Operations Technician.
ABOUT INCLUSIVELY:
Inclusively is a digital tech platform that connects candidates with disabilities, who may benefit from workplace accommodations, to inclusive employers. This includes all disabilities under the ADA, including mental health conditions (e.g. anxiety, depression, PTSD), chronic illnesses (e.g. diabetes, Long COVID), and neurodivergence (e.g. autism, ADHD). Applicants with one or more of these conditions are encouraged to apply; Inclusively does not require applicants to disclose their specific disability.
What You’ll Do
- Adherence to security best practices and processes to protect customer data
- Customer data handling: backups, transfers, and delivery
- Monitoring, research, and escalation of software/hardware network issues
- Microsoft SQL database backup and restore operations
- Policy and procedural documentation creation and maintenance
- Collaborate with Cloud Services engineering groups and Client Services teams for issue escalation and resolution
- Perform other duties as assigned by the management team.
- Shift hours: Overnight shift of 10:30 pm – 7:00 am CST (starting weekly on Monday evening and ending on Saturday morning.) As of July 3rd, this position will also be fully remote, with the ability to work in-house if desired.
What You’ll Need to Succeed
We’re looking for someone who:
- Has the ability to work 100% remotely.
Your experience should include some or all of the following:
- Basic network, hardware, and software troubleshooting skills
- Excellent communication skills and strong, consistent attention to detail
- Self-motivated with an ability to prioritize multiple tasks
- Embrace learning and integrating new technologies in an ever-evolving and fast-paced work environment
- Team player committed to advancing the goals and growth of the team
- Pursing/completing a degree in CIS, IT, or a related field, or equivalent work experienceWe proudly support and encourage people with military experience, as well as military spouses, to apply
Additionally, you may have:
- Microsoft Server Operating Systems
- Microsoft SQL database management and scripting
- Microsoft Remote Desktop or other remote computing protocols
- Experience with Microsoft Office Suite and remote work platforms (Zoom, Slack,
Confluence, etc.)
What You’ll Gain
Benefits from Day One
- Health insurance plans, dental, and vision
- Wellness incentives
- 401(k) and/or RRSP retirement savings plans with employer match
Work-Life Balance
- Competitive paid vacation time and a free day for your birthday
- Personal/sick time
- Paid holidays
- Flex Time
- Paid parental leave (U.S. candidates)
- Volunteer time off
Empowering Career Growth and Success – We invest in talent, care about our people and are empowered by the results of our work. We grow our teams from within and give our employees opportunities to advance.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Schedule:
- Overnight shift
Work Location: Remote
