Find More Than 10K+
United Kingdom Jobs

Job description

THE COMPANY
YourParkingSpace.co.uk is the leading UK shared economy platform for parking.
With millions of customers throughout the UK, YourParkingSpace enables property owners
to lease their parking spaces (either on a short term or long term basis) to earn additional
revenue, whilst enabling drivers to find and pre-book parking more conveniently and more
cost effectively. Additionally the business is the UK’s fastest growing direct operator of car
parks, an evolving model that is rapidly cementing our position as the go-to business for car
park operations.
Having just become part of a much larger group, we have substantial budgets available to
build and grow out our teams, with plans to double headcount to over 200 people within the
next 12 months. Additionally with ongoing international expansion and hugely exciting
commercial opportunities landing daily, you will be working alongside a team of competent
and hardworking colleagues, joining the organisation at an extremely exciting moment in its
history.
Our recent acquisition by the leading global parking solutions provider, Flowbird, means it is
as an exciting time to join us, as we start our next phase of growth!
The Operations Director is a key role to help achieve this growth.

THE ROLE
We are looking for an experienced operations director with field operations / multi-site
operations experience to take overall responsibility for our car park operations. The role will
be focussed around ensuring quality and efficiency in the planning, installation, maintenance
and day-to-day running of our vast array of car parks.
The ideal candidate will be skilled at identifying the need for and then implementing and
optimising standard operating procedures, being mindful of the businesses requirement to
stay nimble, fast and ahead of our competition.

THE REMIT
In your role as YourParkingSpace Operations Director, you will be responsible for the

following:

• Oversight of our service delivery, regional operations management, technical service

desk and installation and maintenance teams and processes.

• Working to ensure clear communication between sales, service delivery and account

management to ensure the effective delivery and ongoing management of our
physical car park infrastructure.

• Ensuring effective prioritisation of installations, ensuring clear liaison with all relevant

internal stakeholders to ensure clarity and provide accurate information.

• Ownership of all processes and documentation that ensure replicable, scalable

functions that can be adapted for different markets.

• Ensuring legally compliant and safe practices are adhered to and all necessary

processes and rules are followed for effective, efficient, legal and safe car park
operations.

• Supporting the creation of a centralised ‘control room’ that ensures we are able to

identify and respond to issues with hardware or software on sites before our
customers or their visitors need to report them.

• Setting clear goals and KPI’s amongst your teams to ensure that standards are

maintained and improved consistently, and that underperformance is addressed and
resolved.

• To identify areas for saving time and money, whilst effectively managing budgets to

ensure the business is operating as efficiently as possible.

• Direct oversight of major projects, working with project managers to ensure they are

able to effectively execute in complex and urgent deliveries.

• Line management responsibilities to ensure team members are clear on their targets,

growth areas and progression.

• Working as part of the senior leadership team to ensure harmonious cross-

department relationships for the betterment of the company.

THE TEAM
The role sits within the Senior Management Team with a number of direct reports, and will
work closely with the Board.

THE PERSON
1. Significant experience in a multi-site or field operations role, ideally involving physical
assets
2. Meticulous organisational and communication skills - you will thrive on structure and
process
3. An ability to setup and utilise tech tools and experience to craft and enforce
processes that allows for common sense decisions
4. Exceptional people management skills, and the ability to get results in high pressure
and time-critical scenarios
5. Proven experience of coordinating operations in cross-department scenarios
6. An ability to build and motivate team of differing personalities and skillsets, whilst
having the experience to reshape and restructure an organisation to optimise for the
best results
7. Any experience of civil / electrical engineering operations advantageous
8. Experience of the parking sector advantageous

THE PACKAGE

• Competitive salary
• 24 days annual leave (increasing one day each year to max 3 additional days)
• Birthday leave
• Flexible working – with a mixture of being based in our amazing new offices next to

Westfield Stratford in London and remote

• Gym membership
• Cycle-to-work scheme
• Technology scheme
• Parking discounts
• Volunteering and fundraising for chosen charities
• Learning & Development opportunities
• Mental health and well-being support