operations coordinator London, England
Transport for London
Full Time
London, England
33800 - 12.04 GBP ANNUAL Today
Job description
Network Operations Coordinator 042913
Organisation - NETWORK MANAGEMENT CONTROL CENTRE
Job - Administration
Position Type - Full Time
Location: Southwark, London
Salary: £33,800 (plus 23% non-pensionable shift allowance), plus benefits
Type: Permanent TfL contract
About us
The Network Management Control Centre is a world class operation delivering Londoner’s journeys safely across Transport for London’s Surface Transport Network including London’s iconic Buses, Roads and Tunnels.
We come together as a range of diverse teams to operate a safe transport network, coordinate incidents, support Surface colleagues in London Overground, Permitting, Enforcement and many more areas as well as delivering high profile events such as the Rugby World Cup, Tour de France, The Coronation, RideLondon and the London Marathon. We are the key to ensuring millions of Londoner’s journeys are safe, reliable, and efficient every day and we are committed to ensuring we keep London moving whatever each exciting day brings.
Our Control Centre is a dynamic, exciting environment that operates 24/7 and the diverse nature of the city is reflected in our teams and our people. We are a flexible employer offering a range of working opportunities and practices including flexible working patterns, shift work and hybrid working. We heavily invest in our staff with bespoke training, career development and support our colleagues with dedicated People Managers and wider Staff Network Groups to ensure that anyone from any background has support and a voice amongst our team.
We are looking for motivated and enthusiastic people who care about making a difference and help us to continue to develop and improve how we get everyone home safely every day in an exciting and fast-paced environment.
You will be responsible for;
- Responding to and managing real time incidents (collisions, roadworks, events, demonstrations) focusing on the safety and protection of pedestrians, our passengers (buses) and cyclists.
- Managing traffic and Bus diversions in relation to incidents on the TfL network.
- Supporting TfL colleagues in their delivery of the transport network.
- Real time communication with our partners including bus drivers, bus operating companies and our emergency services partners.
- You will use of a range of operational tools and systems to handle calls and log response activity on our systems to keep London moving.
Skills, Knowledge, Experience and Ways of Working
- Are you able to work collaboratively as part of a high performing team to achieve a shared goal. (Essential)
- Can you multi task and prioritise your work in a dynamic operational environment. (Essential)
- Do you have a good knowledge of the London road network system and the elements that contribute towards minimising congestion. (Desirable)
- Are able to remain calm under pressure and prioritise tasks in a pressurised environment. (Essential)
- Do you have control centre experience. (Desirable).
- Are you experienced in providing real-time communications to partners / clients. (Desirable)
- Do you have a good knowledge of Incident Management and capable of coordinating multiple and or large scale incidents. (Desirable)
- Are you computer-literate and able to use multiple systems in a dynamic environment (Essential)
Shifts
Working as part of a 24/7 operation in our advanced control centre in Southwark, you will be working a shift roster made up of early shifts (06:30 – 14:30), late shifts (14:00 – 22:00) and night shifts (21:30 – 07:00) on a rotational basis. There are some variations in the shift lengths on the roster particularly on weekends.
Other Information
You may be required to undergo a Metropolitan Police NPPV1 (non-police personnel vetting) vetting process.
Equality, diversity and inclusion
We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.
Application Process
Please provide a covering letter and CV, the length of each should be no longer than two sides of an A4 page.
The closing date for applications is 23:59 on Sunday 25th June 2023
Benefits
In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the business area but mostly include:
- Final salary pension scheme
- Free travel for you on the TfL network
- Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
- 30 days annual leave plus public and bank holidays
- Private healthcare discounted scheme (optional)
- Tax-efficient cycle-to-work programme
- Retail, health, leisure and travel offers
- Discounted Eurostar travel
About Transport for London
CEO: Andy Byford
Revenue: $5 to $10 billion (USD)
Size: 10000+ Employees
Type: Government
Website: www.tfl.gov.uk
Year Founded: 2000
Transport for London
www.tfl.gov.uk
London, United Kingdom
Andy Byford
$5 to $10 billion (USD)
10000+ Employees
Government
Taxi & Car Services
2000
