Operations Coordinator Nottingham, England
Job description
JOB PURPOSE – Operations Coordinator
Job title
Operations Coordinator
Reporting to
Head of Operations
Location
Home based with regular travel to Nottingham
Employment basis:
Full time, permanent
About Just
Just is a digital marketplace offering judgment creditors access to the best available high court enforcement companies throughout England and Wales. Providing a fully comprehensive service, Just drives the enforcement strategy, manages the processes and monitors compliance, ensuring that money owed has the absolute best chance of recovery while also protecting the rights of the debtor and creditor alike.
Just has an extensive panel of High Court enforcement companies covering every square inch of England and Wales, each panel member is trained, monitored and audited to ensure excellent service, delivery standards and compliance. As a digital marketplace that sits between creditors and enforcement providers, Just has its own Authorised High Court Enforcement Officer and instructs enforcement agencies under its own authority to act and only after the initial compliance processes have been followed.
Just believe change is needed to create a more compliant industry that protects the interests of both the creditor and debtor. By implementing strict performance indicators with its panel of enforcement agencies, using technological innovations, and applying data science and behavioural insights to its processes, Just will help to build a better, stronger, fairer and more trusted high court enforcement industry.
Purpose of role
Responsible for the processing of new and existing cases received from clients and following the cases through the high court process using the case management system. This role carries significant interaction with customers, and close relationships with clients and panel members.
Responsibilities
· Monitoring multiple inboxes and responding appropriately to emails within SLA
· Processing of new client instructions and liaison between multiple third parties
· Extensive case management, working to both individual client requirements and standardised processes
· Query investigation and resolution
· Allocation of cases to Panel Members
· Appropriately dealing with incoming and outgoing calls, speaking with both consumers, clients and panel members.
Key skills & experience requirements
· Essential: Data input / case management
· Essential: Extensive telephone experience
· Desired: High Court Enforcement Experience
· Desired: Civil Enforcement Experience
· Desired: experience of Salesforce software.
· The ideal candidate will be a natural relationship builder with a meticulous attention to detail, someone who thrives in a busy environment and is looking for a challenge.
R*ewards*
This is an exciting opportunity to work for a fast growth thought leader in the enforcement space which is dedicated to changing the industry to better protect the interests of both the creditor and debtor.
The successful application will receive a competitive salary and pension, as well as Private Medical Insurance package.
Job Type: Full-time
Salary: £20,000.00-£23,000.00 per year
Benefits:
- Company pension
- Private medical insurance
- Work from home
Schedule:
- Monday to Friday
Work Location: Hybrid remote in NOTTINGHAM
Application deadline: 01/03/2023
Expected start date: 28/02/2023
