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Operations Coordinator

£35,000 - £39,000 + £500 flex allowance + 15% bonus and benefits

Are you our next Operations Coordinator? We are looking for someone who can help us redefine what's possible for our passengers.

As part of our ‘Grow with Gatwick' initiative you'll be provided with plenty of training and support to ensure you're developing and growing your career.

What is the role?

The Passenger Operations & Services team operate across London Gatwick's two terminals ensuring the operation runs smoothly, that passengers have a safe departures and arrivals journey and contribute to the customer experience through the delivery of key services and projects.

The Operations Coordinator will support the delivery of the capital investment projects into the operation working with our construction team as well as managing and supporting the delivery of a variety of smaller projects that enhance the customer journey & experience.

You'll learn how capital projects are developed, delivered and integrated into the operation and will develop key skills such as stakeholder management and an understanding of project governance processes.

This is an entry level role that would suit someone looking to learn how an airport operates, to develop their wider understanding of the aviation industry and help deliver a variety of projects of all scales that will support key aspects of the passenger journey and customer experience at London Gatwick.

What will you do?

• Own the management of operational assets in Passenger Operations areas, ensuring safety and regulatory requirements are met.
• Play an important role in project delivery including evaluation, selection, governance, completion and handover of CAPEX and OPEX projects.
• Work with the wider Gatwick teams to support the delivery of key services.
• Work closely with internal & external stakeholders and suppliers.
• Work with the wider team on the delivery of a safe and efficient passenger journey
• Support the delivery of the wider Gatwick customer experience strategy as required.

Do you have what we're looking for?

• Planning skills and an understanding of project management
• The ability to establish and develop critical relationships across multiple stakeholders within the airport operation.
• Ability to communicate operational & commercial business issues effectively.
• Ability to develop novel approaches to existing process and procedure to influence change.
• Ability to work to a high-performance standard, and act with pace and energy.
• A knowledge of analytical techniques and the ability to handle quantitative data that will drive improvements and understand customer profiles.

What's it like to work here?

Our employees tell us that working here is something special. Everyone is looking to deliver what matters to our passengers. There is so much that makes air travel possible. No day is like another. Our employees enjoy a range of personal, health and financial benefits, including annual leave and high street discounts. We offer a performance-based bonus scheme, and our people can request professional training to support them to Grow with Gatwick

We want our people to reflect our local community and the passengers we serve. We know we are all at our best when we feel comfortable and included. We want our people to feel like they can be who they want to be at work, and we work hard to provide them with the respect and flexibility to do so.

We aim to be an equitable, diverse, and inclusive employer. We encourage and support our people to be their best. We seek different perspectives that redefine what's possible. Together we are a team.

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